Country Inn and Suites Green Bay East is looking to fill FT/PT (24-32 hours per week) Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Applicants must have weekend availability. Shifts to be filled are 7 am to 3 pm and 3 pm to 11 pm. This position doesn't have a set schedule, all scheduling is based on the occupancy of the hotel each day. All applicants MUST HAVE WEEKEND AVAILABILITY. WEEKLY PAY. Applicants with Sky Touch PMS experience are encouraged to apply.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experiences with hotel reservations software with Opera will be a plus.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person