Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We’ve focused on Making a Difference in the lives of our customers, our communities, and for our team members every day since we were founded in 1850. It is our people that drive our success and create our culture, an inclusive and engaging work environment. We’re excited to meet you to talk about our career opportunities and how you can make a difference as a part of our growing Retail Banking team!

About the Job:

Under the supervision of the Retail Banking Officer, this position provides excellent service to all customers by performing error-free transactions, informing customers of Bank products and services, and managing customer requests in a professional and timely manner. Maintains and balances cash drawer and reconciles discrepancies, while following all Bank policies and procedures to reduce risk of loss. Supports the banking center in reaching deposit and loan goals through referrals to Banking Center Specialists. This role is a great opportunity for candidates looking for experience in Banking throughout the Summer months.

Status: This is a temporary part time summer position, 20-25 hours weekly

The hiring salary for this position is $17 hourly .

Duties and Responsibilities:

• Assists customers by receiving deposits, withdrawals, and loan payments; cashing checks; recording night and mail deposits; selling cashier checks, ordering checks, and answering questions in person or over the telephone.
• Actively participates and models the Country Bank Experience sales and service program. Cross sells Bank products by engaging with customers, understanding customer needs, and informing customers of new services and product promotions. Demonstrates sound knowledge of Bank products and services. Actively promotes all digital channels such as online and mobile banking, and any eService initiatives.
• Answers basic customer inquiries regarding interest rates, service charges and account histories, while complying with disclosure requirements, regulations and consumer privacy policies.
• Maintains an excellent teller balancing record and follows the Retail Banking Balancing Standards.
• Processes and mitigates risks associated with check transactions, including verifying endorsement and proper identification, and ensuring item’s validity according to the Bank’s Check Handling policy. Determines funds availability based on regulation and Bank policy requirements. Completes Notice of Delayed Availability as necessary.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are within established guidelines.
• This position is required to work weekend days during the Summer months.
• Responsible for building long-lasting relationships with customers, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity.
• Other job duties, as assigned.

Knowledge and Skills:

• Work independently and as part of a team
• Strong in customer service and sales
• Strong verbal and written communication skills
• Basic knowledge of Microsoft Office suite, including Excel, Outlook, PowerPoint, and Word
• Knowledge of Finastra core platform is preferred

Education and Work Experience: A High School diploma or equivalent is required. Experience in cash handling and customer service is preferred.

Working Conditions/Physical Requirements: This position is in an office environment, which means the physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards, with a moderate level of noise. Prolonged periods of sitting and looking at a computer screen with freedom of movement on a regular basis is expected. Minimal physical effort is required but could include: repetitive motion of wrists and fingers; talking and hearing; and handling of light materials and supplies. This position may require some travel between offices.