Being a Country Bank team member has a lot of perks! Our competitive total compensation package and comprehensive benefit package include:

• Medical, dental and vision insurance, a 401(k) Plan with a generous employer contribution plus match;
• Income protection benefits;
• Educational assistance and tuition reimbursement benefits;
• Remote work and flexible scheduling options;
• Generous total paid time off, and more!

Country Bank is a growing mutual community bank with locations in Hampden, Hampshire and Worcester counties. We’ve focused on Making a Difference in the lives of our customers, our communities, and for our team members every day since we were founded in 1850. It is our people that drive our success and create our culture, an inclusive and engaging work environment. We’re excited to meet you to talk about our career opportunities and how you can make a difference as a part of our growing Retail Lending team!

About the Job:

We're excited to announce an opportunity for the position of Escrow Specialist! Under the direction of the Vice President, Retail Lending, this position is responsible for performing the daily escrow functions (real estate taxes, homeowner's/flood insurance and PMI).

The hiring range for this position is $19.00 to $25.00 hourly.

This position is Full Time, 40 hours weekly. 

Essential Duties and Responsibilities (Other Duties May be Assigned):

• Coordinates and ensures timely payment of real estate tax bills on Residential loans. Monitors and performs follow-up on delinquent real estate taxes securing escrowed and non-escrowed loans, and capitalizes unpaid taxes as needed. Sends delinquent real estate tax letters to customers on non-escrowed accounts. Processes Tax Service Claims on erroneous information for reimbursement.
• Reviews the weekly file sent to LERETA and maintains property information on the third-party Real Estate Tax System website for new, closed and rewritten loans. 
• Answers customer questions pertaining to escrow accounts. Also acts as primary point of contact for customers regarding Insurances or escrow-related issues.
• Maintains PMI insurances and responsible for monthly monitoring and cancellation of private mortgage insurance (PMI) in accordance with federal guidelines as well as sending required letters to customers for multiple types of accounts with PMI. 
• Coordinates and communicates with third party insurance tracking vendor on all issues regarding tracking and force-placement of homeowner’s and/or flood insurance on the Residential Loan portfolio and timely payment of all insurances.
• Performs the monthly reconciliation of the Tax Service GL. Updates Escrow Policy and Procedures. Coordinates the posting of Interest on Escrow annually to escrow accounts.
• Review reports with the appropriate staff in order to routinely check accuracy of various aspects of escrow processing. Prepares and reviews various reports to monitor escrow accounts. Works with vendors, attorneys, town government and other financial institutions to resolve escrow-related issues.
• Responsible for building long-lasting relationships with customers, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity.
• Other job duties, as assigned.

Knowledge and Skills

It is required that the employee in this position can work independently, interpreting ideas and facts, while also analyzing and interpreting federal and state laws and/or regulations. This employee should have strong customer service and written communication skills. Employees with exceptional verbal and numerical aptitudes are preferred. Must also be capable of meeting tight deadlines while delivering a high-quality end product.

This position requires intermediate knowledge of Microsoft Office Suite items, including Outlook Excel and Word. Strong knowledge of the Finastra core platform and OnBase is preferred.

Education and Work Experience

A High School diploma or equivalent is required; an Associate degree is preferred. A minimum of one to three years of retail lending experience is required.

Working Conditions/Physical Requirements

This position is in an office environment, which means the physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards, with a moderate level of noise. Prolonged periods of sitting and looking at a computer screen with freedom of movement on a regular basis is expected. Minimal physical effort is required but could include: repetitive motion of wrists and fingers; talking and hearing; and handling of light materials and supplies. 

Country Bank is an Equal Opportunity Employer. Diverse applicants encouraged to apply.