Council on Aging of Southwestern Ohio (COA) is a nonprofit organization dedicated to enhancing quality of life for older adults, people with disabilities, their families and caregivers. We promote choice, independence, dignity and well-being through a range of services that help people remain in their homes for as long as possible.

COA is a state-designated Area Agency on Aging, serving a 5 county region. One call to COA links people to the wide variety of agencies, information and programs that serve older adults and people with disabilities.

Our mission: Enhance lives by assisting people to remain independent through a range of quality services.

COA has more than 300 employees, close to 300 contracted providers, and an annual budget of $102.7 million. COA fosters a work environment that is not only rewarding to our employees, but also empowers them to make a meaningful difference in our community.

COA offers:

• Competitive benefits package
• Flexible hours
• Opportunities for professional development
• LISW Group Supervision
• Opportunities to advocate and participate in community events for the elderly and disabled population
• Casual work environment except when visiting clients or vendors
• Health, dental and vision care
• Health savings account
• 11 paid holidays each calendar year
• Paid time off
• Pension plan
• Pet Insurance
• Tax sheltered annuities
• Commitment to diversity, equity, inclusion and belonging (DEIB)

Position Description :

To provide supervision and monitoring of performance and contractual compliance as well as performance management and coaching.

Essential Job Functions:

• Monitor departmental needs, including contractual compliance, productivity, performance, and staff training by using program statistics and reports to initiate operational changes to insure performance and improve performance if required.
• Assure that all documentation, forms, reports and service plans are completed per contract requirement and Council on Aging's (COA) standards.
• Lead and execute projects.
• Compile, analyze and produce reports based upon requirements of Program.
• Ability to write, interpret and apply policies to meet contract requirements.
• Monitor service delivery for effectiveness and efficiency on an ongoing basis and ensure individual/caregiver satisfaction with all services.
• Ensure services are billed as appropriate to Medicare, Medicaid, third party insurance and other funding sources as allowed.
• Authorize services, which meet caregiver needs and are within the approved cost cap except as approved by Manager. Follow Program policy and procedure for over cost cap requests.