This position keeps all of our members delighted and inspired. We are looking for someone with a passion to always do the right thing for our members. We are based out of the Chesterfield Mall and look forward to talking with you.

The Member Care Specialist will be asked to efficiently and independently perform the duties and responsibilities for this role as outlined below:

• Professionally, patiently and diligently work with our members to resolve all questions, comments and concerns in an efficient and effective manner. We live, eat and breathe "making it right" and need someone to embody this ideal in all that they do.
• Maintain account information in a clear and concise manner for our production team. Update member information, striving for consistency and accuracy.
• Make recommendations for improvements to systems and software to help streamline our processes, including addition of automatic responses, filtering and segmentation.
• Creatively solve problems as they arise and brainstorm with the team to continue to improve our service and delivery.
• Other jobs as they pop up and fit with candidate’s skills. We are rapidly growing and so are our needs!

Qualifications

• Willingness to learn and contribute to the growth of a woman owned e-commerce business.
• High attention to detail and care in delivering a branded customer experience.
• Proven time management skills and ability to be flexible to take on new initiatives and improvement efforts.
• Ability to sustain high levels of performance in a constantly changing environment.
• While experience with systems and software is recommended (Zendesk, Mailchimp), it is not required. Training will be provided for an eager candidate willing to learn new systems and software.
• While this position is currently scoped as part-time, it expected the role could expand over time as our company continues unparalleled growth.

No two days are ever the same for us.

This position will have flexibility to set hours based upon deliverables and will be located onsite at our Chesterfield Headquarters. Virtual / remote work is available for this position.

About Cotton Cuts:

Cotton Cuts is a woman owned, ecommerce subscription business headquartered in Chesterfield, MO. Our team delivers over 5,000 bundles of fabric to over 15 countries around the world, every month. We pride ourselves on continuous improvement and continuous learning. We are constantly evolving to meet the ever changing needs of our members.

Cotton Cuts is:

• A service first, a product second
• Best in class customer service
• Always improving
• Fun - we enjoy what we do
• Mission Focused - we give back
• One company, growing together

Cotton Cuts offers all employees vision and dental insurance. All eligible full time employees may elect to participate in our medical benefits program.

Want to be part of one of the fastest growing startups in St. Louis? Look no further.

CC is an EEOC employer

Cotton Cuts is an equal opportunity employer. All applicants for employment will be considered without regard to race, religion, color, sex, age, national origin, disability, genetic makeup, veteran status, or any other protected category in the state where you are applying. This application will remain active for 30 days after submission. After that time, you must renew your application to be reconsidered for employment.