Position Summary

As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving high levels of customer service.

This position is in preparation for an assistant manager position and will require managing the store independently when scheduled as the manager on duty.

The Key Holder position provides leadership for the staff by maintaining the highest level of store standards. In addition to responsibilities as a Sales Associate, the Key Holder position takes an active role in training staff, overseeing store openings and closings, and protecting the store assets by maintaining operational policies and procedures.

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Be customer ready whenever you are on the stage / sales floor
• Recommend related items when appropriate and executes S.A.L.E.S. process
• Maintain awareness of all promotions and advertisements
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Greet every customer you make eye contact with, anywhere in the store
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Advise store management of any pricing errors
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Partnering with store management, coach all store staff on inventory management best practices as they apply to each persons job duties
• Partnering with store management help to train visual merchandiser(s) to maintain and update plan-o-grams throughout the store
• Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation
• Monitor all store transfers and expedite all outstanding transfers
• Responsible for opening and closing the store and securing all store assets
• Process damaged and defective goods in a timely and accurate manner
• Protect company assets by following all loss prevention procedures; train staff on same
• Maintain an open and positive relationship with store management team
• Address all safety concerns immediately
• Update store management team about the progress of the store and staff on a regular basis
• Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies;

develop and support a positive attitude toward Costellos Ace Hardware

Ensure company / store policies and procedures are communicated in a timely manner and adhered to accordingly

Physical Requirements

Essential Physical Ability

Frequency

Requirement

Walking

Frequent

Flat surfaces from point to point

Standing

Constant

All work performed on feet

Sitting

None

Stooping

Frequent

To pick up cartons at floor level

Reaching

Frequent

To a height of 6 feet

Lifting

Frequent

Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity

Frequent

Pushing / Pulling

Frequent

Move hand jacks from place to place

Carrying

Frequent

Up to 50 lbs., up to 10 feet, occasionally more

Climbing

In-frequent

Stairs in storage rooms; ladders

Vision

Constant

Read labels, recognize boxes, safety in working

Hearing

Constant

Safety Signals

Last updated : 2024-05-30