Cosm is looking for experienced IT specialists who have worked in a live entertainment or hospitality environment. We’re looking for individuals who put customers first and always strive to provide the highest level of service. The ideal candidate would be organized, motivated, and proactive to ensure that venue operations are running smoothly. You’ll be part of a team that’s responsible for the maintenance, support, and operation of all the technologies that support all of the critical venue operations.Responsibilities:Provide on-site 1st and 2nd tier support to all IT-related technical systems and hardware.Install and configure computers, telephones, and other common technology/devices for new and existing Cosm venue employees.Install, configure, maintain, and troubleshoot venue operational systems, hardware, and networks including but not exclusive to; Point-of-Sale, Kiosks, Ticketing Systems, Kitchen Display Systems, Wireless Connectivity, Desktops, Laptops, Networking Equipment, Media Servers, IP TV systems, A/V Systems, and/or consoles.Provide feedback to operational playbooks and training for other IT Service TechniciansInteract with primary display technology (Digistar) to conduct operational and functional checks of the show system and equipmentRead drawings, technical schematics, diagrams, and checklistsCommunicate and collaborate with internal and external partnersRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions madeRespond to requests via text, email, or radioWork with engineers to test fixes and ensure the problem has been adequately resolvedQualifications:High school diploma or equivalency certificate. An associate's or bachelor's degree in a technical field is a plusLicenses/Certifications: CHTP, A , MCP, MCSE/MCSA, Network or related certifications preferred5 years of experience in entertainment, production, or hospitalityWorking experience with operations of an entertainment venue including A/V, F&B, and TicketingWorking experience in MacOS, iOS, Windows, and VMware environmentsWorking experience with mobile device troubleshooting and supportWorking experience and administration skills with computers, computer systems, servers, networks, SaaS-based services, and other technical systemsFamiliar with IT security systems, procedures, and policiesSelf-directed and able to collaborate on a teamDue to the high visibility of this position, excellent written, verbal, and phone communication skills. focused on customer service,Strong creative and innovative problem-solving skills.Work Environment:Available for overtime and weekends as the schedule varies depending on site operational needs; flexibility required.Must be able to work during a live production, with loud noise levels, and busy environments (non-office environment)Ability to maneuver around an entertainment venue and walk, stand, sit, bend, stoop, squat, and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipmentComfortable lifting heavy objects up to 25 lbsCosm is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employee