• Completion of ongoing training and development as listed on the Casentino Learning Plan.

• A high school diploma or equivalent is preferred.

• Works with the HBC/GM Manager to provide direct supervision of the activities of other members of the team in a manner that is operationally effective, but is also motivating and respectful.

• Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.

• Address employee relations issues and, if needed, effectively work with the Human Resource team to resolve issues.

• Practice effective inventory management by counting and verifying merchandise against invoices and inspecting deliveries against for shortages, damages and quality.

• Know and practice rotation procedures to ensure product dates are properly monitored.

• Enforce strict quality control measures.

• Know and promote ads and specials to increase department sales and profits.

• Be knowledgeable of the items in your department so you can accurately and courteously answer customer questions.

• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.

• Know and implement the Cosentino’s Customer Service Standards.

• Meet or exceed productivity standards to produce desired team and individual results.

• Ensure the department is always clean, fully stocked and creatively merchandised.

• Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.

• Able to operate, clean and maintain all equipment safely and competently.

• Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.

• Demonstrates the basic math and reading skills required for the position.

• Promote department sales by making product suggestions to customers and demonstrating effective merchandising techniques.

• Quickly unload incoming shipments and neatly stock them in their designated areas without damaging merchandise.

• Assist the HBC/GM Manager in conducting effective interviews to hire the highest quality candidates for the HBC/GM team.

• Provide effective coaching, corrective actions, and performance evaluations to improve individual and team performance.

• Clearly communicate to team members the goals that have been set for the department, then implement plans to reach those set goals.

• Practice open communication with HBC/GM Manager and store management team regarding any issues in the HBC/GM department.

• Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

• Reaching overhead with both arms up to a maximum 71 inches, twisting at the waist and lifting objects with both hands weighing up to 50 lbs.

• Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 50 lbs.

• Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.

• Occasionally lifting and carrying up to 50 lbs.

• Bending and squatting, at times all the way to floor level.

• Climbing a ladder, possibly up to 5ft.

Education

• High School or better