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Health & Beauty / General Merchandise Clerk
Position Objective:To assist customers in their shopping experience by stocking, pricing and displaying general merchandise items in the most efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the HBC/GM Manager.
Status: This is a non-exempt position.
Knowledge |
The following is a list of any certifications, formal education, or training requirements for this position. |
Essential Knowledge |
§ Completion of ongoing training and development as listed on the Cosentino Learning Plan. |
Non-Essential Knowledge |
§ A high school diploma or equivalent is preferred. |
Skills |
The following is a list of the basic skill requirements for this position. |
Essential Job Functions |
§ Neatly stock department shelves by matching item UPC codes to shelf tags and ensuring products are front facing for customers. |
§ Quickly and accurately change shelf tags, change price markers on displays, and label/price mark any merchandise with missing UPC codes. |
§ Monitor products for any damaged, un-saleable, or returnable products that should be removed and follow proper procedures for damage claims. |
§ Monitor all expiration dates and ensure that ad items are properly rotated. |
§ Accurately count and record merchandise as part of the inventory process. |
§ Meet or exceed productivity standards to produce desired team and individual results. |
§ Know your department items, procedures and policies so that you can accurately and courteously answer customer questions. |
§ Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team. |
§ Know and implement the Cosentino Customer Service Standards. |
§ Able to operate, clean and maintain all equipment safely and competently. |
§ Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers. |
§ Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store. |
§ Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions. |
§ Demonstrates the basic math and reading skills required for the position. |
Non-Essential Job Functions |
§ Quickly unload and sort incoming shipments and neatly stock them in their designated areas without damaging merchandise. |
§ Promote new items and weekly specials through effective merchandising and creative displays. |
§ Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary. |
Physical Abilities |
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty. |
Essential Abilities |
§ Reaching overhead with both arms up to a maximum of 84 inches, twisting at the waist and lifting objects with both hands weighing up to 30 lbs. |
§ Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 40 lbs. |
§ Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces. |
§ Occasionally lifting and carrying up to 60 lbs. |
§ Bending and squatting, at times all the way to floor level. |
Non-Essential Abilities |
§ Climbing a ladder, possibly up to 15ft. |
Core Competencies |
The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position. |
Customer Focus § Meets or exceeds the service expectations of internal and external customers. § Accepts customer feedback and uses it to make improvements in products and services. § Decisions, actions and behaviors reflect a priority on the customer’s needs. § Interactions with customers are courteous, respectful, and follow the Cosentino Customer Service Standards. |
Integrity and Trust § Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions. § Presents the unvarnished truth while still maintaining a courteous, polite demeanor. § Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust. § Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace. |
Interpersonal Savvy § Relates well to all kinds of people. § Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries. § Maintains constructive and effective relationships with peers and customers. § Uses diplomacy and tact to diffuse even high-tension situations comfortably. § Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources. |
Adaptable Learning Style § Learns quickly when faced with new procedures, problems or other changes. § Open and adaptable to changes in the workplace. § Learns from both successes and failures in the learning process in order to keep developing in the workplace. § Quickly considers all angles of a situation to identify solutions and problem-solve challenges. § Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge. § Looks for new opportunities to develop professionally and keep skills and knowledge fresh. |
Results Oriented § Known as the type of person to “step up to the plate” to get things done. § Responds to tasks, projects or requests with a sense of urgency. § Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented. § Demonstrates an eager and willing attitude when asked to participate in new projects or tasks. § Able to anticipate problem areas and possible solutions for improvement. § Functions well as part of a team, but can also act independently when necessary to “get the job done”. § Demonstrates required skills in a manner that produces desired results. § Follows company policy and procedures in order to achieve maximum results. |
Full Time
$33k-40k (estimate)
05/29/2023
07/05/2024
cosentinos.com
Prairie Village, KS
500 - 1,000
The job skills required for Health and Beauty/General Merchandise Clerk include Merchandising, Customer Service, Store Management, Results Oriented, etc. Having related job skills and expertise will give you an advantage when applying to be a Health and Beauty/General Merchandise Clerk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Health and Beauty/General Merchandise Clerk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Health and Beauty/General Merchandise Clerk positions, which can be used as a reference in future career path planning. As a Health and Beauty/General Merchandise Clerk, it can be promoted into senior positions as a General Clerk II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Health and Beauty/General Merchandise Clerk. You can explore the career advancement for a Health and Beauty/General Merchandise Clerk below and select your interested title to get hiring information.