Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

The Senior Service Manager is responsible for maintaining the physical integrity of the community, leading the maintenance team, and partnering with the Community Manager to maximize renewal and leasing opportunities. The Service Manager will ensure that all duties are carried out with safety first and while adhering to maintenance policies and procedures

Roles You Will Play

The Overseer

• Schedule, delegate, and perform minor and routine maintenance on all appropriate equipment on a regular basis
• Oversee and inspect the work performed by two or more full-time Service Technicians; administer disciplinary actions and/or development plans as necessary
• Assist Service Technicians in identifying, diagnosing, repairing, and resolving issues related electrical, plumbing, A/C and heating systems, appliances, stairs, railings, gas fixtures, carpet, tiles, flooring, etc.

The Educator

• Hire, terminate, train, manage, and lead all maintenance staff to achieve the operational and financial goals of your assigned community; oversee the pre-employment interview process, new associate onboarding, formal and informal performance management processes, and development and succession planning
• Conduct all business in accordance with company policies and procedures and all state and federal laws (such as ADA, Fair Housing, OSHA, HAZCOM Program Lead Based Paint, etc.)
• Implement and manage the system for handling resident service requests, completing all requests within 24 hours when possible; schedule the on-call rotation for the staff and assist with on-call service as necessary
• Keep all safety material current and readily accessible, including MSDS sheets, HAZCOM recordkeeping, Lead Based Paint, Mold & Mildew, Pool log, Refrigerant log, EPA regulations, and OSHA requirements; stay aware of the condition of physical property throughout the community and immediately correct unsafe conditions

The Team Player

• Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments; maintain expenditures in line with the budget unless prior approval from the Community Manager and Area Operations Manager has been obtained
• Conduct all business and identify all utility meter cutoffs, apartment and fixture cutoffs, and sewer clean-outs; prepare maps indicating the same
• Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
• Assist in keeping the grounds neat and free of litter, using rakes, sweeps, and shovels as circumstances warrant.

The Impact You Can Make

• Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.
• Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.
• Renewals have skyrocketed because life at your community is so worry-free – residents feel like they're on one giant "staycation."

Building Blocks of Success

• 5-6 years of experience in carpentry, plumbing, and/or electrical repair; experience in the multifamily industry preferred• High school diploma or equivalent; technical degree or some college preferred• Ability to plan and multitask in a fast-paced environment while acting as a mentor and leader for other Service Technicians• Current, valid Class E driver’s license• Current EPA, CPO, and HVAC certifications• Knowledgeable of pertinent laws, including EPA and OSHA regulations• Ability to interact with customers professionally and enthusiastically• Capacity to read, interpret and apply written instructions for repair and maintenance of equipment• Ability to work day, weekend, and evening hours as required

Outro

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.