Overview

As a Resident Experience Associate, you are the customer service representative who enhances all aspects of the resident experience at a multimillion dollar, multifamily apartment home community.

Roles You Will Play

The Friendly Face

• Constantly looking for new ways to improve the resident experience, turn up the fun factor, and keep residents loving life at your community
• Help keep the energy professional, yet upbeat, in the leasing center, clubhouse, and other amenity areas where future and current residents interact
• Greet new residents, engage them in activities, and introduce them to other residents with similar interests and backgrounds
• Respond promptly and cheerfully to all resident questions and requests for assistance

The Events Coordinator

• Collaborate with the Regional Activity Coordinator to rethink, plan, and host resident events and activities using your creativity and inner party planner to help guide the way
• Organize transportation for residents to events outside of the community even if it means driving the community vehicle yourself
• Keep residents in the loop by publishing a monthly calendar and newsletter informing them of the community’s latest happenings
• Show residents your appreciation by organizing monthly birthday celebrations in their honor

The Organizer

• Recommend which supplies are needed to support resident events and programs
• Log approval and participation levels for each resident activity you host
• Share marketing ideas with the Community Manager to help boost resident satisfaction

The Impact You Can Make

• Residents light up when they see you, knowing their day is about to improve.
• The events schedule is full again this month, and resident feedback is straight A’s across the board.
• Resident events and programs consistently align with our company credo and Better Living operational standards.
• Resident satisfaction, and therefore occupancy and retention, are at such an all-time high, you can’t remember the last time you created a move-in basket.

Building Blocks of Success

• Excellent written and verbal communication skills
• Enthusiastic and professional customer service
• Resourceful problem-solving
• Bilingual abilities (written and verbal), depending on needs of the property
• Significant computer skills preferred, including Word, Excel, Outlook, and OneSite property management software
• High school diploma or equivalent

Outro

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas.

From product design and procurement to general contracting and property management, we do it all to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations.

We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Last updated : 2024-04-29