• Manage, coach, and mentor administrative and clinical support teammates, providing both day-to-day support and long-term career development of team members in multiple clinics.
• Oversee daily operation of multiple clinics with a deep understanding of operational flow for all clinical disciplines and departments.
• Collaborate with all disciplines to improve customer experiences, satisfaction and outcomes.
• Coordinate and lead trainings, special events and meetings.
• Partner with the Regional Head of Operations to set strategic goals and priorities for the clinics.
• Monitor, influence, and manage line items on P&L such as center expenses and supply inventory.
• Review monthly invoices and liaise with corporate Accounts Payable.
• Understand center finances and productivity metrics and make decisions that are financially viable, showing a keen stewardship of resources.
• Develop a deep understanding of the Cortica Care Model and articulate it to families and teammates when needed.
• Support safety initiatives for multiple clinics and show sincere interest in team member wellbeing.
• Lead by example, demonstrate maturity, and exude professionalism.
• Exemplify Cortica’s core values and communicate our vision and mission to team members and customers as needed.
• Support the Operations Manager when needed for operational site concerns or issues (e.g. physical space, materials, room assignments, cancellations, etc.).
• Work on other duties as assigned, particularly in the area of strategic initiatives and expansion.
• In this role you are occasionally required to stand, walk, sit, climb, balance, kneel, crouch, or crawl; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• In this role you must occasionally lift and/or move up to 40 pounds.

• You possess a bachelor’s degree in healthcare administration, a clinical domain, business management or related field.
• You bring 5 years leadership experience in a high-growth or large-scale organization.
• You bring 2 years of leadership experience in a healthcare setting.
• You have demonstrated an ability to grow and manage a team while focusing on process improvement and customer service.
• You possess excellent leadership and management skills, especially around internal communication and collaboration, goal setting and metrics-oriented performance management.
• You are eager to travel to clinic/center sites to ensure operational excellence.
• You are skilled in dealing with conflict and navigating difficult conversations.
• You bring experience operating in a fast-paced environment.
• You possess excellent communication skills.
• You are highly reliable and well-organized.
• You are skilled at using software and systems including electronic medical record systems and Microsoft Office products.
• You preferably have knowledge of HIPAA regulations to safeguard patient information.
• You reside within the assigned area.

• You possess a master’s degree in healthcare administration, a clinical domain, business management or related field.

Job Summary