Full Time | Ambulatory Healthcare Services1 Month Ago
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CorTech is Hiring a Special Project Consultant : 343159 Near Racine, WI
CorTech is seeking to hire a Special Project Consultant for our client in Racine, WI! Benefits Available! Weekly Pay! $59.84/Hour Shift: 1 Client requires resource who will meet the following job description :
Documented experience in multiple of the following endpoint technologies:
SCCM/MECM Administration
Group Policy Management
Endpoint Security Tools (BeyondTrust a plus)
Office 365 Tenant Adminitration
Intune Device Management (Mobile & Windows)
JAMF
Ability to ensure that incident tickets and outages are responded to and resolved in accordance with Service Level Agreements (SLAs) for their assigned platforms/services
Continuously document and review recommended best practices to aide in continuous improvement and decreasing Mean Time to Repair (MTTR)
Provide escalated technical support for Tier I and Tier II technical personnel.
Experience in device compliance and reports/ Log Analytics
Analyze incident ticket statistics to provide recommendations on ways to eliminate any developing negative trends.
Inform team members and managers of important issues and information which will enhance client satisfaction and team performance.
Contribute in the testing and development of training material, Standard Operating Procedures (SOPs) associated with new products, services and equipment.
Work with internal and external resources to accurately test enhancements.
Perform training for Tier I and Tier II technical personnel