Full Time | Ambulatory Healthcare Services0 Months Ago
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CorTech is Hiring a Remote Professional - Account Support Analyst : 337287
The Account Support Analyst I assists the Account Support Analyst III to establish and oversee all aspects of service and operational relationships for assigned customers. The Account Support Analyst I reviews a portfolio of customer accounts for multiple retail customers where NCR/Cardtronics ATMs are utilized. The Account Support Analyst I is responsible for the administration of planning, execution and documentation of ATM Installs, Moves, Adds and Change (IMAC) activity and customer reporting. The role focuses on service excellence to ensure we meet customer contractual expectations. Essential Functions:
Secondary customer contact between NCR/Cardtronics and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the client
Partner with Account Support Analyst III to ensure the customer expectations and requirements are met per the service contract including SLA and branding compliance
Perform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problem
Assist with (ATM Moves, Installs, De-installs) for Account Support Analyst III
Billing duties include - Review of customer billing and SLA’s against contract, gathering supporting documentation for Accounting to submit invoices timely and ensure fees are accurately set up within the customer profile
Escalation of down ATMs and review of ATMs not transacting
Review of Site Issues with assigned clients
Analyzing and maintaining data points/spreadsheets
Perform additional duties as assigned
Supervisory Responsibility: N/A Travel: N/A Required Education and Experience
Strong organizational, time management and critical thinking/problem solving skills
Strong oral and written communication skills
Proficient in Microsoft Office applications with strong Excel capabilities
Ability to work effectively on a team
High School Diploma or equivalent required
Preferred Education and Experience: SYSTEMS KNOWLEDGE
CORE (Internal)
ORACLE (Internal)
Cardlink (Internal)
Doc-Link (Internal)
Device Manager (Internal)
Microsoft Office – Particularly Excel
Quick Base
Additional Eligibility Requirements:
Remote network access to be required if utilizing the hybrid work model, company laptop provided
Must be able to work in an environment requiring telephone and computer work and be able to handle multiple issues simultaneously
Must be a self-motivated individual with strong attention to detail
Must be able to express and follow the company Values, Mission, Principles and Procedures
Must be able to work in a fast paced environment, quickly respond and prioritize between multiple demands