Hours will be 8-5pm M-F, 100% remote based.
ASCO Power Technologies has been pioneering every major product innovation in power transfer
technology. Today, as a business of client, we are the world leader in emergency and standby power transfer
solutions. We are the Power Authority - committed to providing a full range of quality-driven products backed by a 24-hour nationwide service support.
client creates connected technologies that reshape industries, transform cities and enrich lives. Our
160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our
technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment
JOB SUMMARY
The Inside Services Planner supports the Services Planner team to ensure smooth entry and processing of orders into
the applicable business systems.
This role supports our Regional teams with order entry and processing for smooth
scheduling by the Service Planner, and execution by our Field Service Representatives.
This position also supports
closing the orders as well as report finalizing, operating independently as part of a larger team.
Primary Responsibilities
To perform this job successfully, you must be able to satisfactorily perform each of these duties:
To perform this job successfully, you must be able to satisfactorily perform each of these duties:

• Process requests for order entry and ensure accuracy.
• Audit work orders to ensure completion and accuracy of information.
• Ensure that designated parts are ordered for orders opened.
• Adhere to customer specific instructions for smooth execution of work assigned.
• Process work reports for accuracy and compile site reports and record for customer review.
• Ensure each job includes an accurate and logical scope of work.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED equivalent
• Professional experience in customer service
• Excellent customer service skills
• Active listener who is adept at planning and organizing
• Strong written and verbal communication skills
• Ability to gather and analyze data
• Ability to multitask
• Ability to identify and solve problems
• Must be organized, detail-oriented, and a highly adaptable team player
• Able to work independent of direct supervision while maintaining ownership of assigned tasks
• Familiar with Microsoft Office products to include Word, Excel, Outlook, and Teams.