Correct Solutions Group is looking for a full-time, experienced, customer-oriented and dedicated individual in the Monroe, Louisiana area to install, service and maintain its Correctional Facility Telephone Systems, Kiosks and Video Visitation Platforms in Texas and Surrounding areas. Applicant must have basic IT, networking, cable management and fault troubleshooting skills; with the ability to learn and navigate basic software applications. A company vehicle and tools, along with travel expenses, are provided. A successful candidate must pass a criminal background check and drug screening. A valid driver’s license is required. CSG employees a diverse team of individuals dedicated to our mission by offering a competitive salary and an optional benefits package including health, dental, and vision insurance, & 401(k). Must be 21 years old to be covered by company vehicle insurance.

Salary is based on current skill level and experience.

Essential Duties and Responsibilities

- Installation of communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, computer systems, and networks.

- Provide training to customers and explain how systems are used and respond to any inquiries or complaints.

- Test circuits and components of telecommunications equipment to isolate sources of malfunctions, using test equipment and other hand tools alongside basic troubleshooting skills.

- Test equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.

Required Knowledge, Skills and Abilities

- Excellent verbal and written communication skills

- Excellent interpersonal and customer service skills

- Excellent organizational skills and attention to detail

- Excellent time management skills with a proven ability to meet deadlines

- Ability to function well in a high-paced and, at times, stressful environment

- Proficient with Microsoft Office Suite or related software

- Repairing – repairing equipment or systems using provided tools

- Troubleshooting – Identifying and correcting system issues

- Critical Thinking – Using logic and reasoning to identify the best solutions

- Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance

- Working knowledge of Microsoft products and networking experience is a plus

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to satisfactorily perform these essential functions without causing undue hardship for the employer.

- Long periods of continuous sitting or standing

- Working at heights; on ladders, scaffolding or aerial platforms and lifts

- Occasional kneeling, bending or squatting

- Frequent grasping, reaching, pushing, pulling, bending, twisting

- Working in enclosed spaces, such as closets, attics, subfloors, pipe chases

- Occasional lifting and carrying up to 50-100 lbs

- Exposure to outside elements and temperatures

- Continuous periods of operating/driving company vehicles to visit work sites

Job Type: Full-Time

Pay: $35,000 per year

Experience Level: 1 Year

Schedule: Monday to Friday, Day Shift, Weekends as needed

Benefits: 401(k), Health Insurance, Dental Insurance, Vision

Job Type: Full-time

Pay: $35,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• How many years of basic IT, networking and cable fault isolation experience do you have?
• Have you worked with tools ( drills, screwdrivers, etc.)?
• Do you have knowledge of equipment repair, hand tools and materials handling and packaging?

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Monroe, LA: Relocate before starting work (Required)

Work Location: In person