Job Summary:

Customer service representative works with customers to provide assistance, address complaints, and answer questions.

Essential Duties and Responsibilities:

• Manages reported issues by creating and updating support tickets.
• Maintains and improves quality results by adhering to standards and guidelines.
• Handling incoming customer inquiries and resolving issues efficiently over the phone.
• Providing excellent customer service by addressing concerns. Answering questions and offering solutions.
• Following call scripts and procedures to ensure consistent and accurate responses.
• Recording customer interactions, details of inquiries, complaints, and actions taken in the company’s database.
• Escalating issues to higher level management when necessary.
• Adhering to confidentiality and data protection policies when handling sensitive customer information.

Required Knowledge Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.

Education and Experience

• High School Diploma or GED Certificate.
• 2 year of experience of call center and customer service experience.
• Administrative, clerical, and customer service experience required.
• Bilingual, fluent in both Spanish & English languages required.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to satisfactorily perform these essential functions without causing an undue hardship for the employer.

• Continuous sitting per shift.
• Ability to work continuously on a telephone/computer/scanner/fax/copier or other office equipment.
• Frequent periods of walking and/or standing.
• Occasional lifting and carrying up to 20 lbs.
• Frequent grasping, reaching, pushing, pulling, bending, & twisting.

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Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person

Application Question(s):

• Can you speak English & Spanish fluently?

Experience:

• Customer Service: 2 years (Required)
• Call Center: 2 years (Required)

Language:

• Spanish (Required)
• English (Required)

Ability to Relocate:

• Wills Point, TX 75169: Relocate before starting work (Required)

Work Location: In person