java delivery lead

Carson city, NV

12 months

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:

• Lead the technical team responsible for

• Incident management (Infrastructure and Middleware major incidents and incident trending identification)
• Event Management (monitoring and triage based on event triggers)
• Change request fulfillment (Oversight of end-to-end delivery of infrastructure/application change requests)
• Problem Management (identification of root cause and oversight of preventative actions)
• Implementing Data Security Management and Operation models.

• Lead the team functioning as a single point of contact for one or more Service Operations processes for EOHHS organization; investigates and coordinates resolution and restoration/recovery actions for Incidents assigned to shared service support teams.
• Create, lead and maintain IT Service Management (ITSM) strategy, policy and procedures.
• Provides subject matter expertise for Infrastructure and Middleware Application Services and recommends process changes as required; manages processes end-to-end so as to ensure optimal performance.
• Engage with agencies, application support teams, business operators and vendors to resolve or escalate incidents.
• Facilitates resource allocation, coordination, dispute and technical resolution management and communications at various levels during services engagements.
• Draft the initial root cause analysis (RCA) and keep management abreast of open action items.
• Publish advance change calendar and share with applications and vendor for application and infrastructure changes respectively.
• Identify and assess strategies to improve processes, services, systems, and analysis.
• Establish metrics to measure applications health, performance, and goals
• Work with Application Project Managers to foster healthy professional relationships; help monitor contract performance and forecast usage.
• Develop opportunities for cross-team effectiveness and remove organizational barriers to strong teamwork, collaboration, and excellent service delivery.
• Establish various security compliance standards including (but not limited to) NIST (National Institute of Standards and Technology), FIPS (Federal Information Processing Standards), FedRAMP (Federal Risk and Authorization Management Program)
• Engage with agency Privacy and Security office teams to exchange Compliance reports and obtain approvals as necessary.
• Setup infrastructure audits and reports with the help of system admins and vendors as necessary.
• Involve with auditors as necessary to provide compliance reports as requested and implement mitigation steps as required.

Required Skills & Knowledge:

• At least 8 years of experience in one or more facets of IT Operations
• At least 4 years of experience supervising and/or leading technical teams.
• At least 3 years of experience working in supporting J2EE application/HTTP Webservers/Middleware Components like Oracle WebLogic/IBM WebSphere/MQ, JBoss, Apache/Sun ONE.
• At least 2 years of experience analyzing J2EE application/http webserver, network statistics using tools like Wily/CA Introscope, Oracle Enterprise Manager Grid Control, IBM Tivoli Monitoring or HP OpenView.
• At least 2 years experience with strong IT Service Management (ITSM) knowledge in the areas Incident, Problem and Change/Release management
• Excellent communication, interpersonal relationship skills, organizational, planning and execution skills.
• Experience with handling technical problems and engaging with various levels including technical architects and Leadership to assist in addressing the problems.
• Knowledge of IT infrastructure systems, processes, procedures, and Continuous Service Improvement as related to IT service management.
• Ability to manage multiple competing priorities and flexibility to adjust to changing requirements, schedules, and priorities.
• Experience developing ways of accomplishing goals with little supervision, capable of reaching objectives and determining when escalation of issues is necessary.
• Available on call 24x7, developed staffing forecasts to ensure adequate support coverage in a 24x7x365 environment.
• Ability to maintain professionalism under pressure.

QUALIFICATIONS (Education, Years Experience, Certificates):

• Bachelor s degree in information technology, Computer Science, or a related field, or equivalent experience.

Preferred: Certification in J2EE Application servers and AWS hosting.

Sateesh