What We NeedCorpay is currently looking to hire a Travel Support Center Specialist within our Lodging division. This position falls under our Operations line of business and is located in Wichita, KS. In this role, you will manage customer reservation requests via inbound and/or outbound calls including new requests, modifications of existing requests, and check-in support. The Call Center Specialist is also responsible for accurately entering information into our reservation system to ensure requests are input correctly to meet client needs. The Call Center Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the hiring manager and regularly collaborate with team leads.How We WorkAs a Travel Support Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:Assigned workspace in Wichita, KS office.Formal, hands-on training (3 weeks paid training-onsite)Role ResponsibilitiesThe responsibilities of the role will include:Making outbound and taking inbound calls within department KPI goalsCompleting reservations within expected department KPI goalsEntering reservation details accurately into the systemUtilizing problem-solving skills over the phone to assist hotels and clients with issuesCommunicating issues effectively and professionally with all CLC Clients and DepartmentsUtilizing proper grammar and appropriate speech to note client needs and issuesCompleting assigned duties on time Performing other duties as needed or assignedQualifications & SkillsHigh School Diploma or GED6 months or more of call center experience preferred 1 year of customer service experience Problem-solving skillsExcellent written and oral communication skillsProficient communication that includes telephone, verbal, and written skills.Demonstrated ability to work in a team environmentDemonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programsAbility to navigate through systemsAbility to work in fast-paced, changing environmentsDemonstrates a high degree of initiative, responsibility, punctuality, persistence and ownershipBenefits & Perks$6,000 Referral IncentiveMedical, Dental & Vision benefits are available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including major holidays, vacations, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes#LI-DNP#LI-ONSITE#LI-GP2#INDSSS