What We Need
CORPAY is currently looking to hire a Special Project Coordinator within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will assist in Rapid Response Department Operations and analyze and research data. You will report directly to the Customer Experience Manager.
Role Responsibilities
The responsibilities of the role will include:
Assisting clients who are transferred from the Client Services Department
Faxing documents (Hotel Assistant Agreement, Hotel Rate Agreement, Credit Card Authorization Form and a copy of the Credit Card) to the hotel as requested
Assisting Hotel Representatives with questions regarding credit cards; i.e. declines, issues, and any authorizations using SUA website and software
Providing confirmation details to the Policyholders, Adjusters or hotels as needed
Providing Adjusters invoices via fax, email or request the invoices via internal ALE representative if it is not available
Helping with any calls where Client Services are unsure of the next step
Documenting requests or authorizations from either the Adjuster or Policyholder regarding their hotel extension needs
Assisting the Policyholders in “Searching’s Status,” documenting the necessary information (number of members that would need the accommodations, pet requests, kitchen preferences, reservation start date, location preferences, handicapped specifications, etc.) and emailing the proper team members for further follow up
Clarifying the abatement process to the policyholder
Assisting in collecting any funds owed due to an abatement or deductible
Providing necessary documentation to Policyholders regarding the abatement process (funds owed, breakdown portion due and the ALE credit card authorization form)
Updating ACT with all necessary notes regarding conversations with Adjusters, hotel’s, and Policyholders; updating all tabs to reflect current status of file
Assisting the Rapid Response Supervisor with preparing materials for trainees
Providing consistent training sessions, coaching, and development with new employees and newly promoted employees
Providing quality and objective feedback to the Supervisors of the employees in the training program
Providing direction and delegating Rapid Response responsibilities in the absence of the Rapid Response Supervisor
Calling hotels to confirm if clients have checked into the hotel and updating ACT appropriately
Assisting with answering incoming calls using ACD phone programming
Communicating via email to all necessary staff as needed
Assisting in taking and entering new claims
Assisting with projects and analytics as assigned
Performing other duties as assigned
Qualifications & Skills
High School Diploma or equivalent
2 years of customer service experience
Ability to concentrate and multi-task in a fast-paced environment
ACT program experience a plus.
Computer proficiency in Microsoft Office Excel, Word, and Outlook.
Incumbent should have excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team player.
Attention to detail and accuracy are critical skills for this position
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
#LI-KW2 #LI-HYBRID
About the Company:
FLEETCOR Technologies, Inc. (“FLEETCOR”) is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue
• 800,000 Directly Served Business Clients
• 9,700 Employees

(as of December 31, 2021)
Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor’s product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.
FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
• Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
• Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
• S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission
Create better ways for businesses and their partners to pay their expenses
Our Strategy
FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
• "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
• Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging
Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” at FLEETCOR.
Our Values
FLEETCOR’s culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide “a better way to pay.”
Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.
Equal Opportunity/Affirmative Action Employer:
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.