Security Deposit Assistant Job Purpose: To lead and provide support to our Move Out Department by assisting families and landlords with the security deposit process, including refunds, billing, and payments. The Security Deposit Assistant position is a full-time opportunity, requiring a Monday-Friday 9 am-6 pm work schedule. Candidates must possess the ability to work on many tasks simultaneously in a fast-paced environment. Key Responsibilities and Accountabilities: Tracking move-out placements using the database.Sending move-out confirmation to landlords requesting security deposit return.Following up with landlords regarding security deposits.Putting together and sending necessary security deposit paperwork.Auditing files for billing/payment accuracy.Maintaining customer deposit files – computer & manual.Recording all security deposit refunds returned from landlords.Sending any deduction paperwork (invoices, receipts, and photos) received from landlords and the furniture company to customers.Issuing security deposit payments to clients.Other duties as assigned.Characteristics and Qualities: Two years of customer service experience.Property Management experience a plus.Proficient in Microsoft Office Products.Database experience a plus.Must have excellent verbal & written communication skills, be very organized, have strong problem-solving skills & the ability to multi-task. Benefits & PerksMedical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including major holidays, vacations, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizations #LI-KW2 #LI-Hybrid #INDSS