Residential Counselor-Overflow Shelter (Full-Time)

Reports to Job Role: Senior Director-Shelter Operations and Outreach

FLSA: Non-Exempt

Role: Team Member

Descriptive Summary

The Full-Time Residential Counselor (RC) for the Overflow Program is responsible for safe and efficient operation of the program located at the North County Human Services Building during the overnight shifts Sunday through Thursday. The Residential Counselor works as a team on the shift. The Residential Counselor bears ultimate responsibility for ensuring that all the essential responsibilities for shelter operations are conducted during the shift and that services are equitable and delivered with integrity in accordance with the Agency Mission, Vision, and Values. Residential Counselor evaluates and provides for the individual needs of each shelter guest, maintaining the dignity and confidentiality of all guests, staff, and volunteers. The Residential Counselor must have strong interpersonal and motivational skills. In addition, they must possess a patient, trauma-informed approach to service delivery.RC coordinates and assists volunteers in the performance of their responsibilities and maintaining accurate and detailed documentation. In addition to working with shelter guests and volunteers, the Residential Counselor is responsible for assisting donors and community members with food donations. A candidate that is bilingual in English/Spanish and has the ability to use one's lived personal experience of housing instability to help assess system barriers is a plus.

Key Performance Indicators

• Monitors Overflow Shelter during the overnight shift and closes the Overflow site each day.
• Receives food donations and assist donors in completing the donation form.
• Greet guests and answers phone in a welcoming and engaging manner.
• Interacts with Overflow shelter guests in a positive and respectful manner.
• Provides orientation to new Overflow shelter guests to facilitate adaption to the shelter environment.
• Monitors and maintains participant count throughout entire shift.
• Completes a walk through every hour and documents in the Fire Watch log book.
• Passes out mats once the floors have been swept and mopped.
• Organizes and passes out sleeping bags and blankets.
• Cleans and organizes supply, mat, and sleeping bag closet.
• Keeps kitchen and Overflow area clean at all times.
• Completes shift documentation including, but not limited to: shift notes, changeover updates, and perimeter checks.
• Notifies supervisor of any critical incidents and completes Critical Incident Report prior at the end of shift.
• Establishes and maintains a working and residential environment that promotes mutual respect between staff members, participants, volunteers and community.
• Conducts after-hours intakes as needed.
• Provide support, problem resolution, and emergency crisis intervention and stabilization services for shelter guests.
• Reads email, shift logs, service suspensions, incident reports, etc. during shift in order to remain up to date.
• Communicates with program staff regarding participant and residential concerns.

• Ensures that all documentation and shift responsibilities are completed prior to leaving the facility.
• Attends required staff meetings, retreats, and trainings.
• Position requires frequent physical activity including unloading and stocking donations, distributing supplies, doing laundry, organizing, completing grounds checks and dorm checks.

• Overnight positions are awake positions and require staff on duty are alert and responsive throughout the entire shift.
• Serves as essential staff during inclement weather and other emergencies.
• Must be available for required training.
• May be deployed to work Residential Counselor positions at the Embry Rucker Community Shelter (ERCS) as needed.

• Performs any other duties deemed necessary to support the program and agency.

Full-time shifts available:

$18/hr Sunday through Thursday

11:00 p.m.-7:00 a.m.

11:30 p.m.-7:30 a.m.

• Last hour to be completed at the Embry Rucker Community Shelter to help the front desk due to the extra shelter guests for breakfast.

Education:

• High School Diploma.
• Certification in Mandt or similar technique.
• CPR and First Aid Certification.
• Bilingual in Spanish and English a plus.

Work Experience:

• Experience working with vulnerable individuals and families including people with mental health and/or substance abuse disabilities is required.
• Ability to work with families with minor children.
• Patient, trauma-informed approach to service delivery that is equitable and delivered with integrity.
• Strong interpersonal and motivational skills.
• Familiar with and able to implement Risk Management and Emergency Procedures.
• Ability to learn, process information, prioritize competing priorities and make sound and reasoned decisions in a fast-paced environment.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to maintain ethical boundaries as well as confidentiality of participants and accurate records is required.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to engage and work collaboratively with volunteers, donors, and community members.
• Ability to use Microsoft Office including Word, Excel, and Outlook.
• Candidate must be able to lift items weighing 10-20 pounds.
• Candidate will be required to pass criminal background and Child Protective Services background checks.
• Bilingual in English/Spanish a plus.

Cornerstones Vision, Purpose, and Values:

Cornerstones envisions an equitable, connected community where all individuals and families thrive. Cornerstones’ employees build and sustain our culture through a commitment to these values:

• Serve and Lead with Passion for Mission Excellence
• Act with Integrity
• Champion Justice, Equity, Diversity, and Inclusion
• Collaborate and Innovate for Impact
• Equip and Empower for Success

Work Environment:

This position is performed in a shelter environment and is essential personnel.

An Equal Opportunity Employer.