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Customer Support Representative (F)
$37k-47k (estimate)
Full Time 3 Weeks Ago
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Cornerstone Staffing Inc. is Hiring a Customer Support Representative (F) Near Cary, NC

Job Overview:

CornerStone Staffing is seeking 2 Customer Support Representatives to join a large, reputable pharmaceutical company in Cary, NC. If you are experienced in a high volume call center setting and are familiar with medical terminology this job is a great opportunity for you! Apply now!

Title: Customer Support Representative

Location: Cary, NC

Schedule: Monday through Friday; must be able to work a 8hr shift between 8am-8pm EST.

  • Training schedule is 9a-7pm EST for 6 weeks
  • Primary work schedule 11:30am-8pm
  • Once training is complete official work schedule will be given

Responsibilities:

  • Handle incoming calls to address non-clinical questions about prescription status or financial information.
  • Manage calls to arrange medication deliveries and payments, ensuring accurate customer information for timely package delivery.
  • Respond to customer inquiries or direct them to the appropriate staff for quick resolution.
  • Update progress notes to keep team members informed about referral status.
  • Use the management system to answer questions about refills, prescription status, insurance, and invoices.
  • Address patient questions during refill scheduling and transfer them to the clinical team (pharmacists and nurses) when needed.
  • Report any adverse events or product complaints to clinicians to ensure patient safety.
  • Perform other duties as needed, depending on team or program requirements.

Qualifications:

  • HS Diploma or GED required
  • 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
  • Strong professional and empathetic verbal and written communication skills
  • If offered the position - Drug Screen is required

Job Type: Full-time

Pay: $20.40 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Call center
  • In-person

Ability to Commute:

  • Cary, NC 27513 (Required)

Ability to Relocate:

  • Cary, NC 27513: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$37k-47k (estimate)

POST DATE

05/23/2024

EXPIRATION DATE

05/24/2024

Show more

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The job skills required for Customer Support Representative (F) include Customer Service, Call Center, Scheduling, Customer Support, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative (F). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative (F). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Support Representative (F) positions, which can be used as a reference in future career path planning. As a Customer Support Representative (F), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative (F). You can explore the career advancement for a Customer Support Representative (F) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Representative job description and responsibilities

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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Representative jobs

According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.

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Be as polite as possible when talking to clients over the phone.

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Consider using database to record activities and research product information.

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Learn to refer to other service or technical departments for follow up as needed.

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Understand the customer’s expectations.

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Step 3: View the best colleges and universities for Customer Support Representative.

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