Job Overview:

CornerStone Staffing is seeking 2 Customer Support Representatives to join a large, reputable pharmaceutical company in Cary, NC. If you are experienced in a high volume call center setting and are familiar with medical terminology this job is a great opportunity for you! Apply now!

Title: Customer Support Representative

Location: Cary, NC

Schedule: Monday through Friday; must be able to work a 8hr shift between 8am-8pm EST.

• Training schedule is 9a-7pm EST for 6 weeks
• Primary work schedule 11:30am-8pm
• Once training is complete official work schedule will be given

Responsibilities:

• Handle incoming calls to address non-clinical questions about prescription status or financial information.
• Manage calls to arrange medication deliveries and payments, ensuring accurate customer information for timely package delivery.
• Respond to customer inquiries or direct them to the appropriate staff for quick resolution.
• Update progress notes to keep team members informed about referral status.
• Use the management system to answer questions about refills, prescription status, insurance, and invoices.
• Address patient questions during refill scheduling and transfer them to the clinical team (pharmacists and nurses) when needed.
• Report any adverse events or product complaints to clinicians to ensure patient safety.
• Perform other duties as needed, depending on team or program requirements.

Qualifications:

• HS Diploma or GED required
• 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
• Strong professional and empathetic verbal and written communication skills
• If offered the position - Drug Screen is required

Job Type: Full-time

Pay: $20.40 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to Commute:

• Cary, NC 27513 (Required)

Ability to Relocate:

• Cary, NC 27513: Relocate before starting work (Required)

Work Location: In person