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Do you have experience in collections?
Are you committed to helping people get back on track with their finances?
CornerStone Staffing is in search of Collections Representatives that understand the sense of urgency to bring accounts back to current status but also possess the empathy to help the Account Holder regain financial control.
As a Collections Representative in this role, you have the opportunity to not only gain experience but you will be building on a long-term career with our client.
Job Title : Collections Representative
Pay : $15.00 Merit Increase to $22 / hr. once hired on
Location : Winterville, NC
Schedules will be primarily Monday - Friday. Must be available to work up to 3 Saturdays a month and one Sunday shift.
Example Schedule :
Monday - Thursday : Two, day shifts each week 8 : 00 am-5 : 00 pm, and 2 evening shifts per week 12 : 00 p.m.- 9 : 00 p.m.
Friday : 8 : 00 am to 5 : 00 pm (day off if scheduled the weekend)
Saturday : 8 : 00 am to 12 : 00 pm (2 or 3 Saturdays a month)
Sunday : 2 : 00 pm to 8 : 00 pm (One Sunday shift a month)
Opportunity for Overtime!
Once hired permanently
Monthly bonus incentives
Paid time off
Can EARN hybrid / remote status if you are meeting KPIs with an exemplary attendance record
Job Description :
Collect delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.
g. minimum calls per day, contact percentage, promises / calls ratio and promises kept
Place or receive calls in priority order as established by management
Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
Navigate and interpret various screens and relay information to clients accurately and professionally
Determine the cause of delinquency and the best course of action to assist the delinquent customer
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling features, scratch pad entries, etc.
in the collection system
REQUIREMENTS :
REQUIRED 1 years of recent collections / customer service experience in a call center environment
REQUIRED : Good Job Stability no more than 2 jobs in the last 4 years
Basic computer and Microsoft Office skills
Strong time management and multitasking skills
Self-motivated and strong initiative to succeed
High School Diploma or GED
To Apply for this Job :
Click the Apply Online button, then :
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application - please select the "Southlake" branch
Last updated : 2024-05-08
Full Time
$37k-47k (estimate)
03/25/2024
05/30/2024
cornerstonestaffing.com
Fort Worth, TX
200 - 500
The job skills required for Collection representative include Customer Service, Call Center, Microsoft Office, Time Management, Initiative, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Collection representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collection representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collection representative positions, which can be used as a reference in future career path planning. As a Collection representative, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collection representative. You can explore the career advancement for a Collection representative below and select your interested title to get hiring information.