2 Collection agent Jobs in Fort Worth, TX
Cornerstone Staffing Inc. is Hiring a Collection agent Near Fort Worth, TX
CornerStone Staffing is currently recruiting for Auto Collections Agents who are customer focused for a long term opportunity with a premier auto finance company in the North Fort Worth area.
If you are driven and looking for your next career opportunity Apply Now!
Job Title : Auto Collections Agents
Schedule : Monday through Friday - Some flexibility between 8am and 7pm
Location : N. Fort Worth (76117) hybrid after training
Job Duties :
Make outbound and take inbound calls from Auto Financial Services customers for the purposes of :
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills.
The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss
- Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired
- Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy
Manage a queue of assigned accounts
When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable
Collaborate with internal and external groups to resolve escalated customer issues and / or complaints when needed
Maintain corporate standards and compliance requirements
Successful candidates will demonstrate a high attention to detail and must be willing to make difficult decisions and recommendations through analysis and the probability of recovery
Required :
1-2 years experience in Customer Service and / or Collections environment preferred
HS Diploma or GED required. Bachelor s Degree is preferred
Familiar with the automotive industry is a plus
Experience with Skip Tracing a plus
Quick problem solving ability
Attention to detail
Last updated : 2024-05-18
Job Summary
Full Time
$37k-47k (estimate)
05/20/2024
08/18/2024
cornerstonestaffing.com
Fort Worth, TX
200 - 500
Related Companies
The job skills required for Collection agent include Customer Service, Problem Solving, Customer Contact, Attention to Detail, Flexibility, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Collection agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collection agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collection agent positions, which can be used as a reference in future career path planning. As a Collection agent, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collection agent. You can explore the career advancement for a Collection agent below and select your interested title to get hiring information.
If you are interested in becoming a Collection Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collection Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collection Agent job description and responsibilities
Accomplished collection agents will mitigate financial losses by developing and enacting manageable debt recovery plans.
02/13/2022: Phoenix, AZ
Collections agents also work closely with accounts receivable, sales, and legal departments to develop strategies for collecting on delinquent accounts and determine when further actions are necessary.
03/14/2022: Gary, IN
Alternatively, collections agents may need to negotiate for a settlement so that the agency receives payment on a certain percentage of the debt.
03/02/2022: Oakland, CA
Collections agents keep detailed records of all customer communications, payment plans that customers have agreed to, and amounts paid via telephone.
02/17/2022: Provo, UT
Collections agents spend much of their time pursuing customers with overdue balances and negotiating payments to settle debts.
03/22/2022: Santa Barbara, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collection Agent jobs
Typically, companies hire collections agents with a high school diploma or GED and one to two years of customer service or telemarketing experience, along with the following skills.
04/21/2022: High Point, NC
Finally, collections agents should have some familiarity with the Fair Debt Collection Practices Act, which sets rules for debt collection and customer communications.
03/28/2022: Port Arthur, TX
Debt collection certification or training preferred.
02/13/2022: Atlantic City, NJ
A minimum of 2 years experience in sales, customer service, or telemarketing.
03/24/2022: Brockton, MA
Experience in developing and enacting debt recovery plans and strategies to prevent losses.
04/27/2022: Juneau, AK
Step 3: View the best colleges and universities for Collection Agent.
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