Perform preventative maintenance which includes but is not limited to installation of new software releases, system upgrades, and patches.

· Provide consolidated help desk function/serve as the government IT focal point for customer support.

· Handling of full range IT-related issues, including:

Support walk up, telephone or e-mail customer problem resolution.

Deliver all software, designs, records, databases, manuals, guides, standard operating procedures, and similar items developed in rendering problem resolution services.

Troubleshoot, fix, and document failures.

Required Experience:

· Basic help desk resolution and service desk delivery.

· Experience troubleshooting Cisco networking.

· Experience supporting users in a Microsoft Active Directory environment.

· Knowledge of Windows 10 servers and current client operating systems (Windows 10 preferred).

· Ability to diagnose server/workstation or network alerts, events, or issues.

· A certification or equivalent technical training.

· Network certification or equivalent technical training.

Job Type: Full-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help Desk: 2 years (Preferred)
• Active Directory: 2 years (Preferred)
• Microsoft Windows Server: 2 years (Preferred)

Security clearance:

• Top Secret (Preferred)

Ability to Relocate:

• Colorado Springs, CO: Relocate before starting work (Required)

Work Location: In person