At Cornerstone Apartments, we're more than just a property management company. We're creators of exceptional living experiences in Denver's most desirable neighborhoods. Committed to quality service and innovation, we foster vibrant communities that residents are proud to call home. We use our scale to generate leasing traffic, reduce operating costs, and attract dynamic and engaged employees.

This position is fully in-office in Denver, CO. The role will focus on correspondence with prospective residents to generate leasing traffic and provide superior customer support through the leasing process.

Duties and responsibilities

• Greet residents and guests with a welcoming smile and professional yet friendly demeanor
• Utilize customer service expertise to talk with prospects over the phone about our application process, building amenities, lease terms, fees, qualifications, and general leasing information
• Answer incoming leasing phone calls, provide follow-up texts to leasing inquiries, conduct follow-up calls to prospective residents, and schedule tours
• Conduct virtual apartment tours as needed
• Work within Funnel to complete all action-required tasks, prospect follow-ups, lead management and assist with the organization of agent calendars
• Manage leasing emails and voicemails
• Provide assistance with the move-in process and key pick-ups
• Involvement and effective communication with all departments within Cornerstone
• Other duties as assigned

Compensation Package

• Starting pay of $22.00-$24.00 hourly, depending on experience
• Two weeks of Paid Time Off, accrued in your first year
• 9 Paid Holidays - includes your birthday
• 401k 100% vested after 90 days, up to a 4% match of gross salary
• Medical, Dental, and Vision (all 90% paid by Company), Accident, Critical Illness, Hospital, and Life Insurance

Qualifications

• Outgoing, friendly, organized, and service-oriented
• Basic computer and software skills, including Microsoft Office
• Experience providing exceptional Customer Service, required
• CRM experience, preferred
• Bachelor's degree, preferred
• Experience working with RentCafe, a plus
• Excellent verbal and written communication skills
• Detail-oriented, quick learner, multitasker
• Solution-based thinking
• Work independently to achieve goals

Working Conditions

• Position is full time in office Monday-Friday from 8:30am - 5:00pm with a 30-minute lunch.
• Work location: Denver, CO

Work-Life Balance
Fun Wellness Program with competitions, Friday happy hours, employee golf outing, Pride parade, City Park Jazz, Rockies game, book clubs, company lunches, Halloween party, holiday party, and an annual department retreat to the mountains... we like to have fun!!

Equal Employment Opportunity Statement

The best qualified individuals are employed from the available labor force and provided with opportunity for advancement, where possible, in a manner which does not discriminate because of genetic information, race, color, religion, gender identity, age, national origin, ancestry, marital status, arrest and court record, disability, sexual orientation, military status, veteran status, or other grounds protected under applicable state and federal laws, regulations, and/or executive order except as allowed by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Applicants will be subject to a criminal background check and motor vehicle record check.

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