At Building Futures, we believe everyone deserves a safe place to call home. The agency is an Alameda County leader providing a safety net of services to help individuals and families rebuild safe and stable lives free from homelessness and family violence. We operate three emergency shelters; a full spectrum of domestic violence outreach services; a supportive housing site; and a rapid re-housing program. As a Housing First agency, all of Building Futures' programs and services prioritize linking our clients with housing.

Position Summary:

To provide reception and assessment duties for a hotline that will assist the homeless in entry to shelter and supportive services. Interview clients/prospective clients to determine their eligibility for a wide range of social services. Gathers and verifies information and diverts the client to other programs/services if need be. The Eligibility Specialist will also provide general office/ administrative support as needed. Demonstrate professionalism as the first point of contact for our agency to callers.

• Answer telephone calls from the hotline, in a helpful manner obtain information necessary to determine the caller’s eligibility for the housing resource programs available. Further, once appropriate direct the caller to the next staff member for next-step assistance.
• Remain professional on each call and provide all assistance available.
• Capture necessary data for our information system, ensure accurate record-keeping.
• Be aware of visitors that access our areas and maintain overall security awareness.
• Provide administrative support, including making photocopies, organizing supplies, and filing.
• Other duties as assigned.

• HS Diploma or equivalent (BA/BS with coursework in social service preferred)
• Required-2-3 years experience with reception/ call center experience, and administrative work.

• Knowledge of the homeless population a plus.
• Ability to maintain a positive attitude and be agile through tough calls.
• Ability to communicate effectively both orally and in writing.