Description:
Position Summary:
Responsible for creating and facilitating an environment focused on guest relations while ensuring the financial integrity of each transaction throughout the shift. Verifies initial cash. Answers phone calls. Responsible for making coffee/tea, cooking soups, set up displays, set up and break down of condiment station and FOH set up. Makes beverages, keeps FOH stocked, frosts cakes, cuts bars/brownies, empties trash at end of shift or as required. Assists with clean up/sweeping and mopping as required. May substitute for Expo, SA, or bussing if needed.
Job Tasks and Responsibilities:
•Makes coffee/tea and other drinks as required - serves as barista for specialty drinks
•Packages sweets and cakes
•Sets up and maintains abundant displays/changes out displays based on time of day
•Responsible for condiment station set up
•Responsible for FOH set up (table tents/stanchion signs, etc.
•Responsible for cashier station to include operation and cash flow
•Verify initial cash
•Ensures accurate financial transactions
•Answer phone
•Can describe food offerings/allergens/nutrition
•Engages in upselling and suggestive selling of our products
•Frost Cakes
•Responsible for maintaining a stocked FOH
•Cut bars/brownies
•Empty trash when required
•Mop and sweep as required
•Communicates effectively with guest
•Alerts Manager to any guest issues for immediate resolution
•Smile, friendly, takes appropriate action to guest requests
•Supports and promotes company initiatives (sales goals, guest service goals, food safety goals)
•Follows safety and sanitation requirements
Secondary Functions; Expo, S/A
•Delivering Food
•Bussing
•Cleanup
•Restocking
•Checking restrooms for cleanliness
•Additional duties as required such as cleaning, food prep, displays, etc,
Requirements:
•High School diploma or equivalent.
•State Foodhandler card/ServSafe certification as applicable
•Preferably a minimum of 3months work experience in a cash handling capacity. Restaurant or retail environment preferred
•Possess strong guest service and communication skills.
•Organized and detail oriented.
•Proficient in use of POS - Point of Sale systems.
•Must be able to read, write and speak English
•Must be proficient in basic math skills (addition, subtraction, multiplication, division)