Program Assistant for Class, Student and Young Alumni Programs

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Department and Position Background

Cornell University, a nationally ranked Ivy League institution, is looking for a Program Assistant to join the Alumni Affairs & Development division in Ithaca, NY.

The Class, Student and Young Alumni Programs team annually engages over 1,400 class volunteers, 8,000 Reunion attendees, and thousands of Cornell alumni. The Program Assistant reports to the Director of Reunion Programs for central Alumni Affairs and Development. The position is pivotal in facilitating division-wide engagement effort and strengthening Cornell’s relationship with its alumni. This role can expect to engage with a variety of teams across AAD and will be involved with marketing and communications efforts, business intelligence and data analysis, and event infrastructure support. The ideal candidate will demonstrate exceptional attention to detail, customer-orientation, and a willingness to learn and use a variety of technology.

Rewards and Benefits

We hope you appreciate great benefits. Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• The Program Assistant position is a hybrid one, allowing for workspace flexibility with a minimum of 2 in-office days per workweek.
• Our benefits program includes comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands, and generous retirement contributions.
• Our leave provisions include three weeks of vacation and 12 holidays: e.g., an end-of-year winter break, from December 25th through January 1st.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program.
• We invite you to follow this link to get more information: https://hr.cornell.edu/summaries-benefits.

Key Responsibilities

• Support email marketing and mailing operations
• Help coordinate volunteer-focused training sessions and informational resources
• Capture and track volunteer service and event engagement data
• Produce reporting critical to analyzing the success of CSYAP projects, programs, and initiatives
• Assist with coordination of on-campus Reunion headquarters and staffing operations
• Front-line customer service for general class, Reunion, Homecoming, and special interest alumni inquiries
• Support of finance and accounting operations

Core Qualifications

• Associate’s degree and 2 to 4 years relevant experience or equivalent combination
• Must be comfortable learning new technology
• Ability to work some nights and weekends
• Willingness to work effectively and diplomatically with colleagues
• Excellent customer service skills and problem solving
• Must have strong interpersonal, communication and administrative skills
• Must be able to maintain lasting relationships on behalf of the university
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, and wellbeing
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, alumni, staff, administrators, and community members

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.