Plumbing Manager Job Description at Cornel's Plumbing, Heating & Air

Position: Plumbing Manager

Location: Cornel's Plumbing, Heating & Air

About Us:

Cornel's Plumbing, Heating & Air is a leading provider in plumbing services, known for our commitment to quality, excellence, and customer satisfaction. As we aim to expand our reach and grow our revenue to $30 million in the next 5 years, we are seeking a dedicated Plumbing Manager to join our team. This is a pivotal role that will contribute significantly to our growth and operational efficiency.

Job Description:

The Plumbing Manager will oversee the training and development of our service, sales, and install technician teams. This position requires a deep technical knowledge of plumbing systems and an up-to-date understanding of the Oregon Specialty Plumbing Code. The ideal candidate will be a dynamic leader capable of fostering a culture of continuous improvement and excellence within the teams.

Key Responsibilities:

• Conduct regular training meetings: Sales meetings every Monday morning, service meetings every Wednesday morning, and install meetings every other Tuesday to discuss training, updates, and communication between the office and the field.
• Manage the call by call process with service/sales plumbing technicians.
• Oversee the "10 to Clear" process, ensuring jobs are closed out efficiently and in a timely manner while upholding the highest levels of quality in work.
• Maintain up-to-date knowledge of the Oregon Specialty Plumbing Code and serve as the primary point of contact for inspectors, particularly when issues arise during inspections.
• Field all customer complaints related to the plumbing department that cannot be resolved by customer service representatives, dispatchers, or other managers.
• Play a key role in strategic planning and execution to help grow the company to a $30 million revenue target within the next 5 years.

Qualifications:

• Proven experience in plumbing management or a similar leadership role within the plumbing industry.
• Strong technical knowledge of plumbing systems and practices.
• Familiarity with the Oregon Specialty Plumbing Code.
• Exceptional leadership, organizational, and communication skills.
• Ability to resolve conflicts and handle customer complaints effectively.
• Experience in conducting training sessions and leading team meetings.
• An Oregon journeyman license is preferred but not required.
• Demonstrated ability to work collaboratively with office staff and field technicians.

Benefits:

• Competitive salary package.
• Quarterly bonus package
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.