Position Description: Identify and address current and future business needs by working with individuals throughout the business to analyze the performance and needs of the core banking and ancillary applications. Responsible for implementing new applications, enhancing current applications, and developing new solutions. Position Responsibilities:
Provide support for core and ancillary banking applications to ensure the highest quality of service to bank staff, business partners, and customers
Work with application vendors and service providers (e.g., core application, ATM / debit card processor) to resolve technical issues
Work with vendors and business partners to design, test and implement enhancements, and identify ideas for efficiency improvements
Research and maintain new functionality related to the core application
Assist departments with continuous process improvement, using knowledge of our applications to develop streamlined or automated processes
Create and modify custom reports utilizing SQL and Crystal Reports
Create and maintain robotic process automations (RPAs) for routine processes and tasks
Test fixes and new releases; work with vendor to correct defects
Coordinate changes to existing and new applications with other IT teams and through change management process
Utilize the IT project management methodology (Agile/Scrum) to ensure projects are completed on time and within budget
Ability to solve problems independently
Conduct all actions consistent with quality customer service, friendliness and the overall mission of the bank
Perform other duties as assigned
Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Knowledge, Skills, and Abilities: Skills & Abilities -
Solutions oriented
Listening, oral and written communication skills
Detail oriented/accuracy
Initiative/self-starter
Proficiency with Microsoft Office Products Experience: -
BSA II - 2 years of experience supporting proprietary and third-party applications
BSA III - 5 years of experience supporting proprietary and third-party applications
Banking and/or bank software experience, SQL databases Education: -
Required:
High school diploma or equivalent
Preferred:
College Degree Compentencies - Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability.
A secondary focus on internal and external Customers, Compliance, Ethics, Perseverance, and Time Management is also essential.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required including ability to lift up to fifty (50) pounds.
Travel and Environment:
Travel is primarily local during the business day.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.