Are you a hospitality professional looking for a new challenge with room for growth? Come join the team at the beautiful Alisal Guest Ranch and Resort in Solvang! We are looking for a full-time Assistant Front Office Manager. Responsibilities for the AFOM include overseeing Front Desk, Ranch Concierge and Bell staff under the direction of the Director of Front Office Operations. Duties include performing Front Desk and Concierge duties including greeting guests upon arrival and interacting with other departments to ensure the complete success of each guests stay, answering questions and resolving guest issues, helping with booking guest activities prior to arrival, ensuring accurate billing at check out, and answering the phones. Will be the point person for resolving guest complaints as they arise. Also responsible for helping with hiring, training, and performance management of department staff. Assists with overseeing and maintaining our property management software and guest messaging platform. This position requires excellent customer service skills and candidates must have extensive in a hotel/resort environment, office experience, be friendly and courteous even under pressure, and be computer literate. Previous supervisory-level hotel Front Desk or Concierge experience required. Position requires working weekends and holidays. Compensation: $65-70k depending on experience. Full-time position includes benefits like health/dental/vision/life insurance, generous 401(k) plan, paid time off, recreational privileges and dining/merchandise discounts, and much more! Please either forward your resume to be considered for this position. Come join our team!