General Position Summary

The Field Service Technician develops and sustains customer satisfaction and loyalty through exemplary maintenance and repair of all brands. The Field Service Technician (Level I) must instill customer confidence in Core Health and Fitness products by providing preventative maintenance parallel with friendly customer support.

Essential Functions / Major Responsibilities

• Offer Core Health and Fitness Preventative Maintenance, Paid Service and Extended Warranty Product to customer throughout day-to-day activity.
• Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies.
• Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
• Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
• Communicates information regarding product performance and relays field feedback to Director of Services.
• Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing. Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.

Specific Job Requirements

• Strong organizational, communication, problem solving, and analytical skills.
• Ability to understand technical documentation.
• Possess basic mechanical aptitude.
• Safety is everyone's responsibility. Staff are expected to act in a safe manner at all times and ensure that those around them do not put themselves or others at risk.

Education and Experience Requirements

• High School diploma or equivalent.
• Prior customer interface experience.
• Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field.
• Strong technical skills required.
• PC skills include use of MS -Outlook, MS-Excel and MS-Word.
• Clean DMV record required.
• Local candidates preferred.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at hr@corehandf.com and direct assistance will be provided.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at hr@corehandf.com and direct assistance will be provided.