Description

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry. 

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people find the best version of themselves, you’ve come to the right place.

We are looking for a Director of Latin America Sales to join our growing organization!

Qualifications

General Position Summary

The Director of Latin America Sales is responsible for the direction and management of all Latin America sales and business development operations, including market competitiveness, pricing, compensation, and distribution and channel strategy.

Essential Functions / Major Responsibilities

• Develop and execute sales and marketing plans and strategies to increase sales, market share, and maximize profitability within our distribution sales network.
• Monitor market trends and competitor activity and contribute towards formulation of Product and Marketing strategies to create and maintain differentiation from the competition.
• Interface with Operations, Finance, and Technical Service (all internal) functions for realizing business objectives and maximizing customer satisfaction.
• Ensure strategic and operational business plans are consistent with and support the overall goals and annual operating plan, along with the Core Values and Strategic Plan.
• Ensure accurate sales planning and forecasting within the defined ES&OP process.
• Participate in customer events and ensure that customer needs are addressed in new products.
• Represent our brand and products at trade shows and conferences.
• Provide input and leadership to the distributor sales team members.
• Handle inbound phone and email inquiries using customer service skills.
• Contact customers, vendors, and other departments to efficiently coordinate and administer Service and Quality Escalations
• Utilize Salesforce.com to enter data specific to keep the Sales Department updated.
• Work with Service Department with all aspects of processing, booking, and shipping parts and creating work orders.
• Manages the logistic and shipping communications with sales and customers throughout the service parts and RMA process.
• Answer technical questions and troubleshooting service-related activities on fitness equipment for customers directly or indirectly through the support of Authorized Service Providers and Dealers.
• Ensure optimum customer satisfaction by working towards continual improvement of service quality metrics including, but not limited to telephone response time, time to resolve an issue, and timely closure of cases.
• Handle escalations from customers and management.
• Manage Open Orders and Revenue Workbook

• Demonstrate high levels of organization and timeliness in all forms of internal and external responsiveness.

Specific Job Requirements

• Executive level financial analysis and business acumen.
• Ability to plan and manage at both the strategic and operational levels.
• Ability to work collaboratively with colleagues and staff to create a results driven, team-oriented environment. Ability to effectively team with technical personnel.
• Demonstrated ability to successfully take new products to market joining product management and marketing.
• Able to present ideas clearly to varied audiences verbally, written, and presentations.
• Excellent verbal and written skills
• Excellent negotiation skills
• Effective interactive skills
• Ability to track trends in industry and emerging markets.
• Ability to lead, coach and mentor sales team members.
• Experience with a specific sales methodology, sales funnel management.
• Capacity to assume more significant executive responsibilities over time.
• Established contacts and relationships with potential customers and channel partners.
• Outstanding consultative selling abilities and excellent interpersonal skills with executive level customers and partners.
• Proven evangelical sales track record in a new product/new market environment.
• Develop and manage dealer network.
• Participate with internal departments to facilitate business process – credit, customer care etc.
• Assist Credit team and Account Coordinators with collection of customer payments.
• Manage and maintain margin control.
• Travel within Latin America frequently to monitor sales productivity of distributor network.

Education and Experience Requirements

• Four-year college degree and/or equivalent experience.
• 2 Years plus experience working with Latin America distributors.
• International Distribution Management
• Strong knowledge of Microsoft Office Word, Excel, Access, PowerPoint
• Experience using Salesforce and Power BI

Job Specific Competencies

• Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

• Negotiation Skills - Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and other goals, stays focused on positive outcome.
• Product Knowledge - Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.
• Results Focus - Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.
• Relationship Building - Develops new business, identifies, and sells to customer needs, translates product features to benefits, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, develops sales skills.
• Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes a team atmosphere.
• Communication - Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Position Status

Level: Staff

FLSA: Exempt

Supervises: N/A

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at hr@corehandf.com and direct assistance will be provided.

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.