Job description

General Purpose: To assist guests whenever needed with; luggage, directions, suggestions of what to do in the area, guest room deliveries.

Essential Duties/Responsibilities:

• Enthusiastically welcome our guests and anticipate their needs
• Provide concierge services including but not limited to; directions, restaurant recommendations and reservations, suggestions on what to do in the area
• Make deliveries to guest rooms when needed by Front Desk or Manager on Duty
• Assist guests with luggage from the front drive to the lobby, or to their rooms.
• Work efficiently in a fast-paced environment
• Flexible scheduling (Holidays, mornings, nights, weekends, etc.)
• Be able to take initiative to resolve any guest issues, complaints, or requests
• Create memorable experiences with a fantastic, welcoming personality that can relate to guests and associates
• Multi-task with an impeccable eye for detail to ensure accuracy and efficiency
• Share personal passions and knowledge of the services and amenities available to guests to help them feel at home
• Any other tasks assigned by manager

Associate is held accountable for all duties of this job.

Job Qualifications:

• Able to lift 50-75 pounds accurately and efficiently by bending at knees
• Customer service background
• Fluency in English both verbally and non-verbally
• Knowledge of immediate and surrounding areas (Snowmass, Aspen, Basalt, Carbondale, Glenwood Springs)
• Secondary language preferred, but not required
• Ease of speaking with guests for a duration of eight hours or more with excitement and enthusiasm
• Handling requests and complaints in a calm and courteous manner.

Knowledge: Hospitality background and customer service background preferred.

Skills: Basic knowledge of Microsoft programs preferred, but not required (Outlook, Word, Excel)

Abilities: Attention to detail, technical skills, ease of learning new tasks, flexibility, being proficient in a fast-paced environment, and able to make connections with both guests and colleagues.

Education or Formal Training: Not required, some hospitality education preferred.

Material and Equipment Directly Used: Able to lift 50-75 pounds and stand/actively walk around for extensive periods of time (8 or more hours). Able to lift uncommon objects such as, but not limited to; bikes, skis, snowboards, back-packing equipment, and very large luggage bags.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to walk, stand, and sit. The associate is occasionally required to climb and use balance. Additionally, the associate will frequently be asked to use hands and arms to reach, carry, and lift. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate will experience temperature fluctuations, and moderate to high noise levels.

Benefits

Full-time year- round employees:

• Medical / Dental / Vision Insurance (Full-Time)
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Vacation pay
• Sick pay, available upon hire
• Ski pass or cash in lieu- (Winter perk)

Additional perks may include:

• Colleague Rate and Complimentary Room Nights
• Flexible Spending Account
• Affordable bus passes for commuters
• F&B Discounts

Seasonal FT employees:

• Sick pay, available upon hire
• Ski pass or cash in lieu- (Winter perk)
• Affordable bus passes for commuters
• Colleague Rate and Complimentary Room Nights
• F&B Discounts

Seasonal PT employees:

• Sick pay, available upon hire
• Affordable bus passes for commuters
• Colleague Rate and Complimentary Room Nights
• F&B Discounts

Wage Information:

The hourly rate for this position is $14.00per hour.

Job Type: Full-time

Pay: $14.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Resort

License/Certification:

• U.S. Driver's License (Required)

Ability to Relocate:

• Snowmass Village, CO 81615: Relocate before starting work (Required)

Work Location: In person