Technical Support Specialist

Ignite Your Career With CORA!

As a Technical Support Specialist, you will providefirst-level support and some second-level support for all software, hardwareand telecom issues for the field and corporate, serving as the primary technicalpoint of contact.

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to Treating Everyone Right.

What You’ll Love About Us:

·Competitive Pay

·7 paid annual holidays PTO that grows with time

·Medical, dental, vision, disability, and life insurance

·Retirement & savings plan

·Leadership development programs: coaching, mentorship, and skill-building activities

·Tuition reimbursement

What You’ll Need: 

·High School Graduate, Associates Preferred

·1-3 years of multi-tiered support experience

·Advanced understanding of PC’s, peripherals and networking devices is required

·Experience in end-user technical support and troubleshooting preferred

·Possessesor working toward A or Network certifications or equivalent

What You’ll Do:

·Meet/exceed the customer’s expectations by understanding, anticipating and meeting customer needs

·Friendly, enthusiastic, and energetic with customers, co-workers, managers and visitors

·Provide first and some second-level support on all enterprise systems platforms

·Investigate appropriate areas of a potential problem, determine resolution and test and implement solutions

·Accurately log all calls and request into the Service Desk system, either opening a new ticket or updating an existing ticket

·Escalate technical support issues to vendors and second level support team following escalation procedures

·Updatecustomers and tickets daily and resolve tickets as per the SLA of the ticket

·Determine ticket priority based on standard operating procedure or input from management

·Maintain desktop computers, mobile, peripherals and other technology-related devices

·Support, diagnose, troubleshoot and resolve a myriad of end-user issues

·Perform system audits and analysis to provide recommendations and enhance system function

·Facilitate flexibility and ease of learning newsystems

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.