Alaska National has an exciting opportunity for a Supervisor, Commercial Property and Casualty Claims. This position will manage and supervise the activities of a Property and Casualty claims adjuster team. The supervisor will investigate and process low to moderate severity claims in a timely, unbiased, and informed manner in compliance with company policies, state laws and regulatory performance standards.

Job Responsibilities:

• Provide direction, assistance, and supervision to assigned claims adjusters and claims assistants.
• Develop, initiate, and participate in claims adjuster training, team roundtables, team huddles and continuing education as required by law and department goals.
• Analyze key indicators and data to identify opportunities to improve workflow and overall operations performance. Work with management in forecasting claims trends and achieving best practices outcomes.
• Establish and maintain appropriate staffing levels to meet team needs and performance/target goals, including participation in the recruitment and hiring process and in the performance management process.
• Communicate team goals and assist team members in achieving established annual goals, and maintain metrics relating to team and individual goals.
• Conduct comprehensive claims investigations regarding the low to moderate exposure accidents involving bodily injury and/or property damage.
• Establish, review, and maintain electronic claim files and assure progress toward resolution.
• Supervise the handling of the low to moderate severity claims by other team members, including the review and authorization of reserves to assure adequacy and accuracy.
• Manage a complex claim caseload, if necessary.
• Proactively maintain and supervise an electronic diary system.
• Provide prompt and professional responses to client-broker requests.
• Identify, investigate, and refer potential subrogation claims when applicable.
• Assess actual damages, negotiate loss settlements, and attend hearings and mediations as needed.
• Proactively identify and communicate discovered risks to Loss Control and Underwriting.
• Work with data management team to improve the existing electronic claim system and provide input toward the potential migration to a new claim system.
• Select, manage, and direct outside claims counsel.
• Generate, distribute, and maintain bi-annual Serious Loss Reports.
• Organize, supervise, and participate in large insured account claims’ reviews and underwriting account renewal reviews.
• Select, manage, and direct outside vendors.
• All other duties as assigned.

Qualifications/Competencies:

• Bachelor’s degree preferred, but equivalent industry experience will be considered.
• 10 years of experience in a commercial liability claims environment with strong technical claim knowledge.
• Completion of and continued pursuit of insurance industry designations (CPCU, AIC, SCLA, etc.).
• Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, and general PC knowledge
• Minimum of five years in the handling of litigated claims.
• Excellent oral and written communication skills.
• Proven ability to work independently and remotely, as needed, in a team environment.
• Excellent organizational skills to manage the demands of the position and to ensure deadlines are met.
• Excellent interpersonal skills to work effectively with all levels of staff.
• Ability to plan, forecast, and set objectives and determine best course of action.
• Ability to manage organizational change; to maintain a systematic perspective; to involve and influence others to accept new ideas or innovative approaches; to lead in a team-based environment.
• Excellent negotiation skills.
• Ability to delegate and supervise critical claims tasks.
• Ability to develop, implement and supervise innovative solutions to emerging claims challenges.

Salary Range:

• $107,000.00 - $138,000.00 annually
• Compensation may vary depending on skills, experience, education, and geographical location.
• In addition to base salary, compensation may include an annual discretionary bonus.

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
• Employees will accrue 0.0846 hours of Paid Time Off (PTO) per paid hour, which may total 22 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.

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