Medical Office Assistant – Harm Reduction Clinic

$17 - $20

Report to : Specialties Dep Supervisor

Coordinates clerical aspects of patient services to ensure completeness and continuity of care for BNHC’s substance use disorder treatment program, the Harm Reduction Clinic (HRC).

The HRC Clinical Secretary is responsible for all functions performed during the patient check-in to clinical areas and the check-out process and must bring a friendly, nonjudgmental demeanor to their work. Tasks include, but are not limited to, scheduling follow-up appointments, patient registration, collecting copays, and posting daily encounters, taking and returning patient phone calls and handling other patient correspondence, and mailing/faxing medical information to consultants. Works collaboratively with HRC nurses to communicate any reported issues with patient prescriptions. The HRC Clinical Secretary will schedule internal referral appointments regularly, and external appointments, including authorizations, as needed. They will also help the HRC team in the completion of Department of Public Health required office-based addiction treatment (OBAT) paperwork.

Additional Duties and Responsibilities:

Professional Behavior:

Demonstrates knowledge of:

Works in a busy community health center in a high crime, urban neighborhood. Interruptions are present and can be disruptive to work flow. Stress is present due to high volume of work, diversified nature of activities and frequent crises and deadlines. Performs other employee duties to cover for staff absences. Works overtime as needed for emergencies or to meet project deadlines.

Mostly sitting and walking. Physical demands require lifting small office supplies (not over 25 lbs.), mostly sedentary with some walking within office and to and from other departments. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversations with or without audio devices.

About us : BNHC is a multicultural organization that collaborates with community agencies and residents to provide high quality comprehensive health care. We are committed to health promotion and disease prevention. BNHC began providing services in 1994 in a mobile medical van operating out of a church parking lot. Since then, the center has rapidly grown to provide desperately needed services to low-income and marginalized populations in the greater Brockton area. BNHC is committed to providing care that is responsive to community health needs and is linguistically, culturally and financially accessible. BNHC serves an extremely diverse patient population including Brazilian, Cape Verdean, Haitian, Latino, Portuguese, African American and Caucasian, 77% of whom live in poverty.