The Title Express Team Lead will primarily monitor and supervise the team to achieve operational goals. The Team Lead will help the Assistant General Manager with leading, guiding, instructing, and training. The Team Lead should have leadership skills to inspire the team to perform at a higher level.
Job descriptionsResponsible for training team members, setting strategy, and monitoring progress
Responsible for distributing information to team members
Responsible for auditing, keeping track of, and structuring various tasks, team members, and documents.
Must delegate tasks to individual team members
Responsible for event conflict where possible and resolving
Evaluating goals and determining how the team will measure success.
Responsible to identify the team's strengths and weaknesses
Contributing to the growth of the department through a successful team
Other tasks as assigned by management
Requirements:
2 plus years of office customer service experience
Education: HS degree
Typing ability: 45 words per minute
Proficient in basic office equipment and with Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines
Ability to work closely with State DMV's and Lien Holder entities
Problem solver
Ability to multi-task
Basic 10 key proficiency
Ability to work in a fast-paced environment
Excellent communication skills -- written and verbal
Excellent customer service skills and attitude
Ability to delegate/prioritize workflow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver's license
Occasional overtime as needed
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.