The Title Express Processor is responsible for assisting auto insurance companies with the procurement of vehicle titles, and title paperwork, and working with financial institutions and vehicle owners.Opening/scanning mail receivedCall queue (ability to answer basic TP questions, give claim updates, and direct caller to correct party/team if applicableTotal Loss Packets (create and send all documents required per state guidelines)Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee, and Copy of Title)Initial calls to owners/insureds (these are customer-specific tasks and it used to inform owners of the packet that will be sent to them)Follow-up calls to owners/insureds to follow up on needed documents or corrected documents neededFollow-up calls to Lien Holders (for documents listed above in the initial call)Will send out revised packets to the owners/insureds as neededWill be held to the internal cycle times and other auditable criteriaMail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelinesLaunch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for complianceWill monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.Other tasks as assigned by managementRequired Skills and Experience 2 plus years of office customer service experienceEducation: HS degreeProficient in basic office equipment and with Microsoft productsAbility to identify/analyze vehicle title documents within company and State guidelinesAbility to work closely with State DMV's and Lien Holder entitiesProblem solverAbility to multi-taskBasic 10 key proficiencyAbility to work in a fast-paced environmentExcellent communication skills -- written and verbalExcellent customer service skills and attitudeBasic math skillsAbility to delegate/prioritize workflowAbility to work independently or in a team environmentAbility to read/write in English fluently and effectivelyValid driver's licenseOccasional overtime as needed