Coosa Valley Credit Union is excited to announce an opening for Loss Mitigation Specialist within our Collections Department! We are looking for individuals who are passionate and dedicated to helping our members navigate debt challenges and achieve financial recovery. If you are eager to be a part of a dynamic team dedicated to making a positive impact in the lives of our members, we encourage you to apply today for this exciting opportunity within Coosa Valley Credit Union!

Job Description:

• Carry out the supporting functions of bankrupt accounts, total loss claims for non-repossessed collateral, and the legal / recovery efforts.
• Approach work with an understanding that the ultimate purpose of all roles in the collections are is to minimize loss to the credit union in every task undertaken.
• Contribute to the ongoing enhancement of operational procedures within the collections department.
• Maintain a mastery of the processes and concepts around mitigating loss through the bankruptcy and legal processes.
• Efficiently handle and manage invoices from a variety of external stakeholders, including attorneys, courts, insurance companies, and other relevant parties.
• Proactively troubleshoot to guarantee the prompt settlement of insurance claims and distribution of bankruptcy funds as required.
• Embrace and uphold cross-training initiatives with the Special Assets Representative to effectively handle tasks delegated by leadership.
• Support leadership by meticulously maintaining accurate tracking systems and generating comprehensive performance reports pertaining to bankruptcy and recovery endeavors.
• Foster strong, collaborative relationships with external attorneys and take a proactive approach in providing strategic guidance and instructions tailored to specific situations.
• Receive and process bankruptcy and legal notices in a timely and accurate manner.
• Ensure accurate and timely coding of member accounts in response to legal or bankruptcy notices, maintaining compliance with established protocols.
• Ensure compliance with all applicable laws, policies, and procedures
• Other duties as assigned.

Job Qualifications:

• 1 - 3 years of previous experience in loss mitigation, collections, or a similar role within the financial services industry.
• Georgia Paralegal Certification strongly desired.
• Knowledge of relevant laws, regulations, and industry best practices related to loss mitigation is a plus.
• Must have strong oral and written communication skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Effective analytical and problem-solving skills.

Core Competencies:

Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation.

Business Ethics - Treats people with kindness and respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values.

Communications - Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, demonstrates effective and clear presentation skills.

Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.

Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, uses reason even when dealing with emotional topics.

Sales Skills - Achieves sales goals, overcomes objections with persuasion and persistence, initiates new contacts, maintains customer satisfaction, maintains records and promptly submits information.

What does it mean to work at Coosa Valley Credit Union?

At Coosa Valley, serving our members is not just a job; we have a much higher purpose.

At Coosa Valley Credit Union, "We Care" and "We Listen" are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.

We use our Core Values as a guide and constant reminder that we can always improve our members’ lives. We don’t charge more so that we can increase a line on a graph and we don’t believe that revenue is most important. Our purpose is simple: to help people in our hometown live better financial lives.

“Helping People Live Better Financial Lives” is the purpose that unites all of us at CVCU. We want to create value – for our members, for our employees, and for the communities in which we operate. CVCU’s employees will always put their experience, pride and enthusiasm into making this happen.