Description

Senior Consultant, Research and Analytics
Consulting Services

Rochester, New York [Hybrid]
FULL-TIME - Nonexempt : 40 hours

Coordinated Care Services Inc (CCSI) seeks a talented Senior Consultant, Research and Analytics to contribute their expertise in providing essential business services to our provider organizations and customers. The Senior Consultant, Research and Analytics leads projects and develops relationships with customers seeking support in using both qualitative and quantitative data to improve the quality, value, and impact of programs and services, within a framework that centers the social determinants of health and health equity. Senior Consultant, Research and Analytics role requires strong data literacy skills, familiarity with health, behavioral health, and human services fields, strong consensus-building and facilitation skills, and commitment to ongoing learning and development needed to keep pace with this critical and rapidly evolving field.

The Senior Consultant, Research and Analytics role works as part of CCSI Consulting Services team that provides an integrated array of technical assistance services that includes practice transformation, strategic analytics, performance improvement, and implementation support. The publicly funded healthcare delivery system is changing dramatically; greater emphasis is being placed on person-centered, culturally competent, trauma-informed, recovery-focused practices and effective integration of physical and behavioral health services. With this shift comes heightened expectations for outcomes management, the use of evidence-based practices, and greater accountability placed on providers for “measuring what matters”. Consulting Services works with a wide range of customers to support the delivery of high-quality services with demonstrable impact.

In this role, you will be

• Serving as Project Lead, Subject Matter Expert, and/or Customer Relationship Manager for projects within CCSI’s Research and Analytics business area.
• Framing issues for analysis, interpreting data, and communicating key findings to customers and funders to support performance management and quality improvement initiatives;
• Performing custom analysis and sharing findings that are understandable and actionable; skilled in using data to tell a story;
• Developing data visualization tools, with Key Performance Indicators, staying abreast of visualization trends, and/or leading project teams to perform these functions
• Performing complex components/tasks for large projects; Serves as lead for key and high visibility projects. Ensures delivery of data analytic services by established timeline and budget parameters through leading projects and project teams.
• Collaborating with staff with and across CCSI service lines, and other experts to develop and use multi-disciplinary solutions to meet complex customer needs, integrating work in the areas of data analytics, evaluation, and quality improvement.
• Developing or delegating process documentation to support consistent workflows and approaches that ensure quality and efficiency;
• Staying abreast of advances in the field through review of professional journals and publications, participating in other industry forums and professional networks, and sharing advances in knowledge with team members.
• Advancing CCSI’s presence as a subject-matter resource by initiating and contributing to scholarly publications and/or by presenting at conferences and meetings.
• Reviewing work, mentoring, and providing guidance, as needed, to other team members.
• Appling general knowledge of principles and concepts in the field(s) of specialization as they apply to projects and initiatives.
• Making significant contributions to proposal development and other business development efforts aimed at expanding CCSI services to current and new customers.
• Fulfilling other responsibilities as assigned.

Requirements

• MSW, MPA, MPH, PhD (advanced degree in a related field preferred) plus 5 years of experience leading related projects in healthcare, behavioral health, public health, or related field, or equivalent education and work experience (see CCSI's equivalency chart.
• Demonstrated experience with group and process facilitation.

Additional Requirements

• Strong organizational skills, including the ability to take the lead in multiple projects and effectively balance competing priorities.
• Excellent customer engagement skills, including the ability to assess needs, resolve problems, and manage expectations.
• Passionate about advancing data literacy – able to lead internal and external customers in exploring, understanding, and communicating with data in a meaningful way.
• Solid interpersonal skills/ability to build relationships with internal and external team members.
• Experience meeting evaluation requirements for population health initiatives.
• High degree of comfort with standard software packages, including Excel and PowerPoint. Aptitude for and interest in mastering new tools/systems as needed (e.g., analytic packages for qualitative data, web-based survey software, data analysis tools, including BI query, etc.).
• Familiarity with social media and understanding of its application for addressing public health-related problems.
• Able to work both independently and as lead a project in a team.

We Are CCSI!

CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities.

CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development.

We Can Offer You

• Market competitive compensation.
• An award-winning Wellness@Work and employee benefits program.
• An organization that is committed to racial equity and anti-racist practices.
• Continuous professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture.

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.