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CooperVision, a division of CooperCompanies (NASDAQ : COO), is one of the world’s leading manufacturers of soft contact lenses.
The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics.
CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia;
and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.
For more information, visit
This is a Hybrid Bilingual Customer Service Specialist role (English and Spanish) and is responsible for providing optimal quality customer experience for all communication channels (phone, fax, email, webchat, and correspondence) from internal and external customers;
including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations.
Why Work With Us
As a Great Place to Work, our environment recognizes each employee as a vital member of the team. Integrity and respect are fundamental to our working relationships.
We are friendly, inventive, and dedicated. We don’t quit until the job is done right! Our lenses don’t just change vision, they change lives.
Join a team that is passionate about improving other’s visual health and quality of life.
JOB SUMMARY
This is a Hybrid Bilingual Customer Service Specialist role and is responsible for providing optimal quality customer experience for all communication channels in English and Spanish (phone, fax, email, webchat, and correspondence) from internal and external customers;
including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations.
In this role, you will support team concepts and the goals and objectives of the Customer Service department.
This Hybrid role is based out of our Victor, NY office 3 days a week, with 2 days from home
Shift is Monday - Friday, 10 : 30am - 7 : 00pm - no weekends!
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
KNOWLEDGE, SKILLS AND ABILITIES
including displaying patience, empathy, professionalism, accountability and friendliness
WORK ENVIRONMENT
EDUCATION
EXPERIENCE
Affirmative Action / Equal Opportunity Employer. Minority / Female / Disability / Veteran
For . locations that require disclosure of compensation, the starting base pay for this role is $21 per hour and may include cost of living adjustments.
The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
LI-AK1
Last updated : 2024-05-04
Full Time
Retail
$36k-45k (estimate)
05/05/2024
05/12/2024
coopercos.com
PHOENIX, AZ
7,500 - 15,000
1958
Private
STEVE RIEMAN
$1B - $3B
Retail
The job skills required for Bilingual customer service include Customer Service, Products and Services, Attention to Detail, Initiative, Promotion, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual customer service positions, which can be used as a reference in future career path planning. As a Bilingual customer service, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual customer service. You can explore the career advancement for a Bilingual customer service below and select your interested title to get hiring information.