SUMMARY: CAP seeks a Practice Management Specialist as an integral member of the CAP Practice Management and Membership Programs Team, responsible for the management and maintenance of CAP’s flagship Practice Management educational program: The Successful Practice Manager. The incumbent will also assist in serving and meeting the practice management needs of CAP member medical groups, physicians, and administrators; directing and supporting the activities of CAPAdvantage practice management vendors; and interfacing with CAP employees to coordinate and collaborate on cross-departmental CAP member service initiatives. Reporting directly to the Vice President of Membership Programs, the Practice Management Specialist also supports and collaborates with the Assistant Vice President of Practice Management Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·Promote and maintain The Successful Practice Manager program; spearhead periodic review of the learning modules and content, ensuring the program is current and accurate.

·Interface with internal departments to communicate updates on new and current membership and practice management support programs.

·Provide practice management support/consultation and customer service to assist physician members and practice staff; triage calls to appropriate internal departments as needed.

·Collaborate with Corporate Communications to manage the CAP Marketplace; monitor and regularly update the CAP microsite.

·Collect testimonials from satisfied members who use CAPAdvantage products and services.

·Coordinate monthly newsletter articles to gather information as needed from internal stakeholders or external vendors and ensure timely submission.

·Schedule meetings with new CAP physician members/administrators to introduce CAP’s wide variety of membership programs, benefits, and practice management services.

· Obtain vendor partner usage reports and populate data into Salesforce and CAP database.

·Participate in meetings with and supervise current and potential practice management vendors.

·Represent CAP at various meetings and conferences with key stakeholders such as CAP member physicians and administrators, as well as vendors.

·Provide support for in-person educational presentations, on-demand programs, and webinars; assist with registration and attendance details and provide participants with answers to questions and certificates of completion when needed.

·Participate in meetings with and supervise current and potential practice management vendors.

·Audit vendor contracts and schedule and monitor renewal timelines to ensure all contracts are current.

·Work with IT to develop new reports to track/analyze program performance as directed by management staff.

·Collaborate with Corporate Communications to create, manage, and update marketing materials.

·Support membership development with prospective member presentations and at community events.

·Perform other duties as necessary.

EDUCATION and/or EXPERIENCE:

·Bachelor’s degree preferred

·Three years’ experience in clinic operations including practice operations, financials, compliance, HR and facilities management or equivalent combination of education and experience

·General knowledge of medical clinic policies and procedures, medical terminology and insurance practices, CPT and ICD-10 coding

· Knowledge of managed care, Medicare, and Medicaid guidelines

OTHER SKILLS and ABILITIES:

· Strong customer service skills

· Excellent communication skills, both oral and written

· Excellent organizational skills with attention to detail

· Ability to handle multiple tasks simultaneously

· Proficient in Microsoft Office suite; Word, Excel, Outlook, and Teams

· Basic knowledge of Salesforce

· Ability to work both independently and as part of a team

Job Type: Full-time

Pay: $65,000.00 - $88,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Clinic Operation: 3 years (Required)

Ability to Commute:

• Los Angeles, CA 90071 (Required)

Ability to Relocate:

• Los Angeles, CA 90071: Relocate before starting work (Required)

Work Location: Hybrid remote in Los Angeles, CA 90071