Position Description:
GENERAL SUMMARY
Cooper Green’s mission is to ensure that all residents of Jefferson County receive the same quality of care, regardless of ability to pay.
The expectation is that all employees adhere to the core values of Respect; Dedication & Commitment; Excellence in Patient Care; Compassion; Teamwork; and Stewardship.
Under general supervision and according to established policies and procedures, to provide a variety of specialized services in support of the operations of the Oncology/Hematology clinic at Cooper Green. May check in scheduled and add-on patients to the clinic; answer telephone and route calls; enter demographic, insurance, and charge data into system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit, and recording of clinic revenue. To consistently demonstrate outstanding customer service to patients, visitors, physicians, and staff.
KEY RESPONSIBILITIES

• Arrives patients to the clinic (including, but not limited to, verifying patient enrollment, demographics, insurance, pharmacy information, etc; and collecting co-pays when applicable)
• Checks patients out of the clinic after their visit
• Accurately completes tasks related to patient’s financial responsibilities
• Assists patient with completing forms for possible enrollment in Medicaid (or other insurance plans)
• Communicates with various payers to initiate pre-authorizations of medications/therapies to be used, along with communicating with providers/pharmacist for appropriate diagnosis, HCPCS, and CPT codes
• Ensures efficient daily operations for the clinic/department
• Schedules patient appointments and follows up with no-shows to reschedule promptly
• Performs a variety of clerical support functions for the clinic
• Performs other duties as assigned.