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CoolSys
Knoxville, TN | Full Time
$38k-51k (estimate)
3 Weeks Ago
Global Medical Response
Knoxville, TN | Full Time
$35k-47k (estimate)
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Dispatcher
CoolSys Knoxville, TN
$38k-51k (estimate)
Full Time | Consumer Services 3 Weeks Ago
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CoolSys is Hiring a Dispatcher Near Knoxville, TN

Overview

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

WHY JOIN US 

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

  • Competitive pay  
  • Medical, Dental, Vision and Prescription coverage 
  • Paid vacation and holidays 
  • 401(K) match 
  • Life insurance, AD&D and long-term disability 
  • Tuition reimbursement 
  • Opportunities available nationwide 
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 
  • Pet Insurance 
  • Legal Plan, and ID Theft Protection 

Responsibilities

  • Assign and dispatch technicians.
  • Work with Service Managers to address open calls.
  • Respond to inquiries.
  • Create and distribute required reporting.
  • Maintain proactive communication with customers regarding missed SLAs.
  • Review all incomplete calls daily.
  • Maintain entry and verify nightly “on call” crew.
  • Work with Service Managers to ensure preventative maintenance is completed on schedule.
  • Understand the geography of the market and understand the technicians.

Qualifications

  • High school diploma/GED
  • At least 2 years of dispatching experience
  • HVAC/R experience preferred, but not required
  • Strong computer (Excel/Outlook) skills.
  • Ability to handle multiple tasks concurrently.
  • Stay calm under pressure.
  • Able to actively listen and demonstrate empathy.
  • Highly organized and strong attention to detail.
  • Excellent verbal and written communication skills.
  • Strong sense of urgency.
  • “Can do” attitude and demonstrated commitment to get the job done.
  • Reliable and dependable.
  • Friendly and helpful demeanor

Join Us

Today, there are 22 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

Connect with us on Facebook and on Twitter Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.  Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$38k-51k (estimate)

POST DATE

04/21/2024

EXPIRATION DATE

05/08/2024

WEBSITE

coolsys.com

HEADQUARTERS

BREA, CA

SIZE

1,000 - 3,000

TYPE

Private

CEO

ADAM COFFEY

REVENUE

$1B - $3B

INDUSTRY

Consumer Services

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The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.

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If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Dispatcher job description and responsibilities

Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie

02/07/2022: Vincennes, IN

Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.

12/30/2021: Oklahoma City, OK

A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.

02/03/2022: Oklahoma City, OK

A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.

02/02/2022: Las Cruces, NM

A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.

12/12/2021: Pittsburgh, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Dispatcher jobs

Getting training and certification as a truck dispatcher.

01/02/2022: Evansville, IN

Communicate with all parties before & during the job and getting feedback and updates.

12/25/2021: Eugene, OR

Complete a City employment application.

01/04/2022: Manchester, NH

Dispatchers should use an understanding tone and approach when communicating with callers.

01/03/2022: Las Cruces, NM

Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.

03/06/2022: Tucson, AZ

Step 3: View the best colleges and universities for Dispatcher.

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