Overview

Coolray is currently seeking Water Installation Coordinator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our Installation Coordinators are an integral part of our team as they are one of the first impressions of our company to our customers by scheduling service appointments, ensuring our schedules are being properly managed, calling to confirm appointments and processing many different types of paperwork. Successful candidates will have high attention to detail, the ability to multi-task and be highly organized.

Pay Range $17 - $19 per hour

Location- Suwanee, GA

In- Office position, no remote availabitly 

What’s In It For Me?

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

Responsibilities

What Will I Do?

• Schedule all installation appointments in Service Titan.
• Daily, complete all paperwork to upload to Centah to complete installs from prior day.
• Contact customer if any information is missing or needed.
• Daily, complete all jobs from prior day for Costco, EcoWater and HD monthly reports.
• Reassign and reschedule jobs on hold as needed to drive revenue generation.
• Keep all sections of Centah up to date and current with pitch misses and cancels from prior day appointments. Communicate with Lead Coordinators for this process.
• Complete all verifications for comfort consultant’s appointments for the next day, add a call verified tag when confirmed.
• Complete google review process for installs 1 week after system was installed.
• Complete all install paperwork for HD installs.
• This position is evolving monthly and more duties may be added over time.

Qualifications

Do I have What it Takes?

• High School Diploma or GED
• 2 years experience in Office Administration, Appointment Scheduling or Dispatch
• Excellent organizational skills
• Advanced Microsoft Excel skills
• Understanding of local permitting requirements highly desired
• Experience with Service Titan a plus
• Ability to balance multiple priorities at one time
• Experience working with customers and providing outstanding service
• Flexibility with evening and weekend work hours as needed