Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Specialist to join our amazing culture. In this role, you will install, terminate and program panels and devices. Service Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Specialist.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

• Perform Service/Installation of Access Control, CCTV, intrusion, alarm, and other fire or security-related systems, including being able to refer to technical guidelines and bulletins.

• Diagnose, troubleshoot, and perform repairs as necessary.

• Perform system adds, upgrades, and computer software programming.

• Prepare written diagnosis information to provide support for compliance and possible quote.

• Read and understand technical drawings, and assigned service documentation for work orders including the scope of working the determination for additional information.

• Specialize in installing and servicing Large and Medium Security systems such as: Card Access Control, IP Video, CCTV, Perimeter Protection, Visitor Management, and Video Analytics.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Our technical needs include people trained (or experienced) in electronics and low voltage systems, with mechanical skills for installing, terminating, and programming panels and devices.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well with direct supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Frequent visits to job sites are required. Minimal overnight travel is required. A valid driver’s license is required.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

Requirements:

Education: High Schoo/GED or equivalent experience

Minimum Experience: 3-5 years relevant

Preferred Experience: (but not required):

Training in Networks is a plus

Experience with: Software House, Lenel, Genetec, Avigilon, C*Cure, AMAG, Verint, and similar product lines is a plus.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Experience

• 3 - 5 years: Preferred Experience: (but not required): Relevant field service experience. - CCTV experience: Milestone / Genetec - Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2 - Intrusion experience: DMP / Bosch / Vista

Education

• High School or better

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)