C1 Company Overview

ConvergeOne: 1 Contact, 1 Connection, 1 Choice

ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.

Charged By Greatness video: https://youtu.be/oX-OVtcfDqU

Overview

Summary

The Service Technician II is responsible for providing intermediate level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment.

Responsibilities

Essential Functions

• Supplies intermediate technical level support to client requests for emergency, routine and remedial maintenance of complex telecommunications equipment and circuits
• Performs moves, adds and changes activities as required
• Supplies intermediate level technical support with new installation and major upgrade activities
• Supports the development, design, installation and maintenance of internal and external client networks
• Prepares and maintains installation records and maintenance documentation
• Promotes professionalism by displaying a positive, professional image and excellent attendance
• Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
• Provides intermediate level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
• Works towards favorable response to company client satisfaction surveys
• Supports retention of the existing and future client base
• Ensures minimization of chronic and re-occurring system and equipment troubles

Additional Specific Duties and Responsibilities

• Administer and maintain Cisco Call Manager and related hardware
• Administer and maintain Unity voice mailbox
• Administer and maintain Cisco Contact Center Enterprise suite
• Troubleshoot Cisco software and telecom systems via available logging

Qualifications

Required Qualifications

• Strong Cisco CUCM/Unity Connection administration - telephone and voicemail systems
• CUCM 12.x or greater ideal
• Cisco Unity connection 12.x ideal
• Experience programming associated with moves, adds, and changes
• Exceptional communication and interpersonal skills
• Ability to self-motivate and work independently
• Ability to effectively respond to common inquires or complaints
• Ability to organize and prioritize responsibilities, with an intense attention to detail. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to apply principles of logical thinking to a wide range of intellectual and practical problems

Desired/Preferred Qualifications

• Minimum of two (2) years hands on experience with Cisco related communications products and associated protocols
• Basic college level math capabilities

Additional Information

ConvergeOne BENEFITS* 401(k) Plan (35% match per dollar up to 10%)* Health Coverage (BCBS of MN with National Network Kaiser CA)* HSA Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision* FSA Plans* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short Long Term Disability* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options (Doctor on Demand)* Omada Health (healthy living solution)* ShareCare (fitness incentive of $20 - $40/month)* SmartShopper (cash reward for searching for low cost treatments)* Travel Assistance* Business Travel Accident Coverage* Pet Insurance* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Health Advocate* Volunteer Time OffWork EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.EEO StatementConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Range

$27.00 - $41.00/hour

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

Notice of E-Verify Participationhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Workhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf

Overview (Text Only)

Summary The Service Technician II is responsible for providing intermediate level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment.